Question & Answer
Question
Cause
Answer
SUPPORT
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A) For all questions or issues with AIX Toolbox for Open Source Software ("AIX Toolbox") packages, support is provided through the following options: 1) The AIX Open Source Community Discussion forum:
2) IBM Technology Support Services ("TSS") offers Open Source Software ("OSS") Support for select AIX Toolbox packages.
Cases opened to address AIX Toolbox problems are canceled and users are referred to the Open Source Forum or TSS Marketing unless the case is entitled for TSS OSS Support.
B) If there is a problem with installing rpm.rte, or executing the rpm binary file, open an AIX Case (See the following C section) for assistance. Examples of rpm.rte issues supported through AIX Support: Example of an rpm.rte rpm loading issue:
C) Opening an AIX Support Case If additional assistance is required due to issues with rpm.rte file set (see preceding B section), use the following step-by-step instructions to contact IBM to open a case for software with an active and valid support contract. 1. Document (or collect screen captures of) all symptoms, errors, and messages related to your issue. 2. Capture any logs or data relevant to the situation. 3. Contact IBM to open a case: -For electronic support, see the IBM Support Community: |
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Modified date:
16 September 2022
UID
ibm16437019