IBM Support

AIX Open Source: Downloading the RPM Package Manager rpm.rte File Set

Question & Answer


Question

I need to install or update the AIX RPM Package Manager. Can I download the rpm.rte file set?

Answer

The  AIX RPM Package Manager file set (rpm.rte ) is provided as part of the AIX base operating system. 
If you need to reinstall or update rpm.rte the images are now available as part of the AIX Web Download Pack Programs. The downloads are hosted on the MRS (Marketing Registration Services) site.
Important:  AIX Support is not able to provide images or resolve MRS access issues. For MRS support, send an email with a clear problem description to the Marketing Systems Support Help Desk mktsystm@us.ibm.com. This email will initiate an internal ticket. Someone from the team will reach out to you within their 24x5 support coverage hours.
Available RPM Package Manager versions:
AIX 7.3.2:  rpm.rte 4.18.1.2003 and later
AIX 7.3:  rpm.rte 4.15.1.2007 and later
AIX 7.1 (TL5)  and 7.2: rpm.rte 4.15.1.1007 and later
TIP: The AIX Toolbox team recommends using DNF to install and manage Open Source software packages and dependencies
Visit Get Started to learn more about DNF and the dnf_aixtoolbox.sh install script.

 
SUPPORT

A) For all questions or issues with Toolbox packages, the support is handled by the AIX Open Source Team in the forum: https://community.ibm.com/community/user/power/communities/community-home?CommunityKey=10c1d831-47ee-4d92-a138-b03f7896f7c9

The AIX Open Source Team provides support through the forum, only. They answer questions, if possible, but they don't own the packages, or formally support them. For true expertise in usage of each package, users should consult the community for each respective package. 

** Cases opened to address Toolbox problems will be canceled and users will be referred to the Open Source Forum.
If you experience technical issues accessing the AIX Open Source community or forum, refer to the footer of the IBM Community forum page.
There is email, and "Contact Us" information for community support

B) If there is a problem with installing rpm.rte, or executing the rpm binary file, open an AIX Case (See the following C section) for assistance.

Examples of rpm.rte issues supported through AIX Support:
- Errors updating or migrating the rpm.rte file set
- Commands from the rpm.rte file set dump core, or have runtime errors.

Example of an rpm.rte rpm loading issue:

# rpm -qa
    exec(): 0509-036 Cannot load program /usr/opt/freeware/bin/rpm because of the following errors:
    0509-150 Dependent module libnss3.so could not be loaded.
    0509-022 Cannot load module libnss3.so.
    0509-026 System error: A file or directory in the path name does not exist.

 
This example would be handled through an IBM AIX Support case, and the support team would help resolve the missing modules.
To learn what is provided and supported by the rpm.rte file set:

# lslpp -f rpm.rte

C) MRS (Marketing Registration Services) Support

AIX Support is not able to provide images or resolve MRS access issues. For MRS support, send an email with a clear problem description to the Marketing Systems Support Help Desk mktsystm@us.ibm.com. This email will initiate an internal ticket. Someone from the team will reach out to you within their 24x5 support coverage hours.

D) Opening an AIX Support Case

If additional assistance is required due to issues with rpm.rte file set (see preceding B section), use the following step-by-step instructions to contact IBM to open a case for software with an active and valid support contract.  

1.  Document (or collect screen captures of) all symptoms, errors, and messages related to your issue.

2.  Capture any logs or data relevant to the situation.

3.  Contact IBM to open a case:

   -For electronic support, see the IBM Support Community:
     https://www.ibm.com/mysupport
   -If you require telephone support, visit the IBM Directory of worldwide contacts. 

Click your country and use the Software phone number listed in the Contact information section.
      https://www.ibm.com/contact/global    

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Document Information

Modified date:
16 August 2024

UID

ibm17007063

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