Troubleshooting
Problem
The AIOps Insights Page does not show any charts:
Cause
The Elastic service CA root certificate expired. AI manager operator needs to regenerate truststores for clients and client pods need to be restarted.
The AIOps Insights pods are not mounting the binding secrets provided by the lead operator.
Diagnosing The Problem
The following error is observed in the aiops-insights-ui-api pod log:
[2023-02-01T15:42:37.792] [ERROR] [demo] [mttx] ES query failed FetchError: request to https://iaf-system-elasticsearch-es.cp4waiops:9200/insights-dashboard-story-raw-*/_search failed, reason: certificate has expired
at ClientRequest.<anonymous> (/opt/ibm/server/node_modules/node-fetch/lib/index.js:1491:11)
at ClientRequest.emit (node:events:527:28)
at TLSSocket.socketErrorListener (node:_http_client:454:9)
at TLSSocket.emit (node:events:527:28)
at emitErrorNT (node:internal/streams/destroy:157:8)
at emitErrorCloseNT (node:internal/streams/destroy:122:3)
at processTicksAndRejections (node:internal/process/task_queues:83:21) {
type: 'system',
errno: 'CERT_HAS_EXPIRED',
Resolving The Problem
To resolve this issue, first complete all the steps highlighted in the following technote:
Once completed, run the following command to restart the AIOps Insights related pods:
oc get pod | grep aiops-insights-ui | awk '{print $1}' | xargs oc delete pod
This will restart the aiops-insights related pods. For example:
aiops-insights-ui-8645f97477-ttmww 1/1 Running
aiops-insights-ui-api-d8c6ccc54-qftqd 1/1 Running
aiops-insights-ui-datarouting-9594776dd-khd58 1/1 Running
Document Location
Worldwide
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Document Information
Modified date:
22 February 2023
UID
ibm16957632