Troubleshooting
Problem
The Engine log shows that it cannot start the RuleService which is keeping the Engine from running.
Symptom
INFO SCCEngine - An error occurred while starting the engine ...
CCTR023E Start Service failed.
CSVC001E Initialization failed.
CCTR027E Error Starting Services.
CCTR014E Error while loading services.
CCTR008E Service Create failed.
CCTR007E Error creating Service. Service ID: RuleService,
INFO SCCEngine - java.lang.NoSuchMethodError
nested java.lang.NoSuchMethodError: org/slf4j/spi/LocationAwareLogg er.log(Lorg/slf4j/Marker;Ljava/lang/String;ILjava/lang/String;[Ljava/lan
g/Object;Ljava/lang/Throwable;)V
Cause
Duplicate jar files are present in the thirdparty directory.
<install>/lib/thirdparty/slf4j-api-1.5.2.jar
<install>/lib/thirdparty/slf4j-log4j12-1.5.2.jar
<install>/lib/thirdparty/slf4j-api-1.7.5.jar
<install>/lib/thirdparty/slf4j-log4j12-1.7.5.jar
Diagnosing The Problem
Review errors in Engine log and check directory for old jars
Resolving The Problem
Delete the old 1.5.2 jars from the directory
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Document Information
Modified date:
17 December 2019
UID
swg21988998