Troubleshooting
Problem
We upgraded from IBM Cognos BI 10 to Cognos Analytics 11. We migrated a report from the DEV Cognos Analytics server to the PROD server. We get this error when trying to edit the report: The server returned an unrecognizable load response for report "storeID("i22B7DD013E3A42068A34F7B214FB3CE8")". But we can successfully run the report in PROD but cannot edit it.
Resolving The Problem
Checked the IIS settings and the settings had changed since upgrading to Cognos Analytics 11. The timeout parameter was set at 30 secs and it should be set to 120 secs.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Report Authoring v11x","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg22003338