Troubleshooting
Problem
We restart redis-ha-server*, redis-ha-proxy* and portal-main* pods, then "Navigation menu > Projects > Jobs" shows with "Something's wrong, but we are trying to fix it".
Diagnosing The Problem
The job error failure is coming from jobs-ui pod.
[31mERROR[39m] [react-router-middleware] Associated stack trace: Error: Redis store is not available.
2021-03-17T21:05:32.861633004Z at _checkAuth (/home/node/jobs-ui/node_modules/@dap/iamid-auth/lib/handler.js:373:9)
2021-03-17T21:05:32.861633004Z at module.exports.checkAuth (/home/node/jobs-ui/node_modules/@dap/iamid-auth/lib/handler.js:67:2)
2021-03-17T21:05:32.861633004Z at Layer.handle [as handle_request] (/home/node/jobs-ui/node_modules/express/lib/router/layer.js:95:5)
2021-03-17T21:05:32.861633004Z at trim_prefix (/home/node/jobs-ui/node_modules/express/lib/router/index.js:317:13)
2021-03-17T21:05:32.861633004Z at /home/node/jobs-ui/node_modules/express/lib/router/index.js:284:7
2021-03-17T21:05:32.861633004Z at Function.process_params (/home/node/jobs-ui/node_modules/express/lib/router/index.js:335:12)
2021-03-17T21:05:32.861633004Z at next (/home/node/jobs-ui/node_modules/express/lib/router/index.js:275:10)
2021-03-17T21:05:32.861633004Z at _icpAuthMiddleware (/home/node/jobs-ui/node_modules/@dap/iamid-auth/index.js:287:2)
2021-03-17T21:05:32.861633004Z at Layer.handle [as handle_request] (/home/node/jobs-ui/node_modules/express/lib/router/layer.js:95:5)
2021-03-17T21:05:32.861633004Z at trim_prefix (/home/node/jobs-ui/node_modules/express/lib/router/index.js:317:13)
2021-03-17T21:05:32.861633004Z at /home/node/jobs-ui/node_modules/express/lib/router/index.js:284:7
2021-03-17T21:05:32.861633004Z at Function.process_params (/home/node/jobs-ui/node_modules/express/lib/router/index.js:335:12)
2021-03-17T21:05:32.861633004Z at next (/home/node/jobs-ui/node_modules/express/lib/router/index.js:275:10)
2021-03-17T21:05:32.861633004Z at session (/home/node/jobs-ui/node_modules/express-session/index.js:190:7)
2021-03-17T21:05:32.861633004Z at Layer.handle [as handle_request] (/home/node/jobs-ui/node_modules/express/lib/router/layer.js:95:5)
2021-03-17T21:05:32.861633004Z at trim_prefix (/home/node/jobs-ui/node_modules/express/lib/router/index.js:317:13)
2021-03-17T21:05:32.861633004Z at _checkAuth (/home/node/jobs-ui/node_modules/@dap/iamid-auth/lib/handler.js:373:9)
2021-03-17T21:05:32.861633004Z at module.exports.checkAuth (/home/node/jobs-ui/node_modules/@dap/iamid-auth/lib/handler.js:67:2)
2021-03-17T21:05:32.861633004Z at Layer.handle [as handle_request] (/home/node/jobs-ui/node_modules/express/lib/router/layer.js:95:5)
2021-03-17T21:05:32.861633004Z at trim_prefix (/home/node/jobs-ui/node_modules/express/lib/router/index.js:317:13)
2021-03-17T21:05:32.861633004Z at /home/node/jobs-ui/node_modules/express/lib/router/index.js:284:7
2021-03-17T21:05:32.861633004Z at Function.process_params (/home/node/jobs-ui/node_modules/express/lib/router/index.js:335:12)
2021-03-17T21:05:32.861633004Z at next (/home/node/jobs-ui/node_modules/express/lib/router/index.js:275:10)
2021-03-17T21:05:32.861633004Z at _icpAuthMiddleware (/home/node/jobs-ui/node_modules/@dap/iamid-auth/index.js:287:2)
2021-03-17T21:05:32.861633004Z at Layer.handle [as handle_request] (/home/node/jobs-ui/node_modules/express/lib/router/layer.js:95:5)
2021-03-17T21:05:32.861633004Z at trim_prefix (/home/node/jobs-ui/node_modules/express/lib/router/index.js:317:13)
2021-03-17T21:05:32.861633004Z at /home/node/jobs-ui/node_modules/express/lib/router/index.js:284:7
2021-03-17T21:05:32.861633004Z at Function.process_params (/home/node/jobs-ui/node_modules/express/lib/router/index.js:335:12)
2021-03-17T21:05:32.861633004Z at next (/home/node/jobs-ui/node_modules/express/lib/router/index.js:275:10)
2021-03-17T21:05:32.861633004Z at session (/home/node/jobs-ui/node_modules/express-session/index.js:190:7)
2021-03-17T21:05:32.861633004Z at Layer.handle [as handle_request] (/home/node/jobs-ui/node_modules/express/lib/router/layer.js:95:5)
2021-03-17T21:05:32.861633004Z at trim_prefix (/home/node/jobs-ui/node_modules/express/lib/router/index.js:317:13)
Resolving The Problem
Restart the 2 pods:
oc delete pods $(oc get pods | grep jobs-ui | awk '{ print $1 }' )
oc delete pods $(oc get pods | grep wdp-dataview | awk '{ print $1 }' )
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m0z000000GoylAAC","label":"Troubleshooting"}],"ARM Case Number":"TS005543077","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
17 August 2021
UID
ibm16454001