Troubleshooting
Problem
Attempts to add DOORS Web Access as resource group in Data Collection Component (DCC) for IBM Jazz Reporting Service (JRS) fails with: Error 500: CRRCD1500E An exception com.ibm.rational.datacollection.oauth.ConnectionException.
Symptom
DCC shows Error 500: CRRCD1500E An exception com.ibm.rational.datacollection.oauth.ConnectionException was caught when trying to add DOORS as resource group in DCC
Error in DWA reporting_translation_layer.log file:
ERROR | [DwaHttpsClient:244] Error executing request [https://<dwa_host>:<dwa_port>/dwa/j_acegi_security_check] because: peer not authenticated
Cause
This can be seen after enabling TLS 1.2 for DWA as described in: How to enable TLS 1.2 for IBM Rational DOORS Web Access?
Diagnosing The Problem
Look for the errors described in the Symptoms section.
Resolving The Problem
When the DWA Translation Layer is talking to DWA OSLC layer, it tries to use just "TLS".
To resolve the problem, you can set a system variable on Tomcat startup on tell the DWA translation layer to use specific protocols:
- Edit
server.start.bat(server.start.shfor Linux) - Add the line:
set JAVA_OPTS=%JAVA_OPTS% -Dhttps.protocols=TLSv1.2
Document Location
Worldwide
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYQCV","label":"IBM Engineering Requirements Management DOORS Web Access"},"ARM Category":[{"code":"a8m50000000CiqdAAC","label":"DOORS->DOORS Web Access (DWA)"}],"ARM Case Number":"TS004895908","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
29 January 2021
UID
ibm16409856