IBM Support

SATA drives attached to MegaRAID 8480 may cause data issues - Servers

Troubleshooting


Problem

A server operating with a MegaRAID 8480 RAID controller hosting SATA hard disk drives, or a mix of SATA and SAS drives, may encounter a rare condition that could result in the operating system reporting data loss or data corruption while the server is running heavy disk intensive operations.

Resolving The Problem

Source

RETAIN tip: H19519

Symptom

A server operating with a MegaRAID 8480 RAID controller hosting SATA hard disk drives, or a mix of SATA and SAS drives, may encounter a rare condition that could result in the operating system reporting data loss or data corruption while the server is running heavy disk intensive operations.

Affected configurations

This tip is not hardware specific.

The system is configured with one or more of the following IBM Options:

  • LSI Logic MegaRAID 8480 SAS Controller, option 39R8850

The MegaRAID firmware for the version 1.02.02-0167 or lower is affected.

The system is configured with at least one of the following:

  • LSI Logic MegaRAID 8480 SAS Controller Software CD, version 1.14-02

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information:

Solution

Apply MegaRAID Firmware image version 1.03.20-0400, or higher.

The file is available from the IBM System x Support web site at the following URL:

Additional information

While the controller firmware is processing error recovery routines related to SATA traffic, it is possible for a data frame to become corrupt.

This issue was discovered by lab testing in an intensive error injection environment. IBM has not received any reports from the field on this issue to date. There is no exposure on SAS-only systems as this issue can only affects systems with SATA hard drives.

As a result of this issue, the operator would see errors reported by the operating system or an application.

Document Location

Worldwide

Operating System

System x Hardware Options:All operating systems listed

System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW312","label":"System x->System x3800"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW313","label":"System x->System x3650 T"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW314","label":"System x->System x3850"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW315","label":"System x->System x3950"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"HW316","label":"System x->System x3950 E"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW317","label":"System x->System x3500"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW318","label":"System x->System x3550"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW319","label":"System x->System x3650"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW321","label":"System x->System x3400"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW322","label":"System x->System x3455"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW323","label":"System x->System x3655"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW324","label":"System x->System x3755"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW328","label":"System x->System x3105"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB26","label":"Storage"}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW329","label":"System x->System x3200"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW331","label":"System x->System x3250"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWXA1","label":"System x->System x3650 NAS"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5070486