Troubleshooting
Problem
User installs Windows 2000, then installs all drivers, including a driver package for the Intel chipset.
Resolving The Problem
| Source |
|---|
RETAIN tip: H183605
| Symptom |
|---|
User installs Microsoft Windows 2000 (Pro, Server or Advanced Server or DataCenter.) Then install all drivers, including a driver package for the Intel chipset (IBM recommends version 6.0.1.1002 for Windows 2000). If Service Pack 4 for Microsoft Windows 2000 is installed, there will be a yellow bang in Device Manager under System Devices.
| Affected configurations |
|---|
The system may be any of the following IBM systems:
- IBM BladeCenter HS20, type 8843, any model
- IBM xSeries 346, type 8840, any model
- IBM xSeries 346, type 1880, any model
- IBM xSeries 336, type 8837, any model
- IBM xSeries 336, type 1879, any model
- IBM xSeries 226, type 8648, any model
- IBM xSeries 236, type 8841, any model
The system may be any of the following IBM IntelliStations:
- IBM IntelliStation M Pro, type 6225, 6228, any model
- IBM IntelliStation Z Pro, type 6223, any model
The system is configured with Uni or Dual Intel Xeon 32bit or
EMT64 capable processors.
The BIOS levels affected is:
- any
The Firmware levels affected is:
- any
The following operating systems are affected:
- Microsoft Windows 2000 Professional, with Service Pack 3 or 4 applied
- Microsoft Windows 2000 Server, with Service Pack 3 or 4 applied
- Microsoft Windows 2000 Advanced Server, with Service Pack 3 or 4 applied
- Microsoft Windows 2000 Datacenter Server, with Service Pack 3
or 4 applied
Note: This does not imply that the network operating
system will work under all combinations of hardware and
software.
Please see the compatibility
page for more information.
| Solution |
|---|
To fix the yellow bang in Device Manager, either re-install the
Intel chipset driver package or follow these steps:
- Open Device Manager and right click on the yellow-banged USB controller.
- Select Properties Under the Driver tab, click the "Update Driver" button and click Next.
- Choose to "Search for a suitable driver for my device," and click Next. In Optional Search Locations, choose to specify a location, and click Next.
- Choose to copy manufacturer's files from <system- drive>:\winnt\inf\ich5usb.inf. Click OK.
- Windows finds the driver that had been installed previous to the addition of Service Pack 4.
- Click Next and Finish.
| Additional information |
|---|
This yellow bang is on the USB controller.
This controller requires USB2.0 driver support which is in the
Intel chipset driver package.
These symptoms occur because the driver package for the Intel
chipset E7520 and 915G/P/GV is USB2.0 compliant and Service Pack 4
was not.
The USB 2.0 spec was developed and released after Service Pack 4
for Windows 2000.
Therefore, if Service Pack 4 is applied after the driver was
installed, then Service Pack 4 will put it's own driver in
place.
Then the device yellow bangs in Device Manager.
To solve this, the driver needs to be re-applied after Windows
2000, Service Pack 4 installation.
This will re-update it to the USB 2.0 compliant driver.
Download the Windows 2000 driver for the
Intel E7520 and 915G/P/GV chipset.
Document Location
Worldwide
Was this topic helpful?
Document Information
Modified date:
29 January 2019
UID
ibm1MIGR-58778