Troubleshooting
Problem
421 SSL negotiation failed
Symptom
SSL negotiation problem when attempting to open an outbound FTPS connection to an FTPS server. This is working from a test server, however, when attempting the same from a production server, the SSL negotiation fails. Note that the destination server is the same in each case. The same trusted root certificate is used on both test and production machines.
2011-03-08 16:17:22 VShellFTPS auth 1008 192.168.116.72 33951 - AUTH SSL 234 0 0 0 192.168.203.206 21 "234 Using authentication type SSL"
2011-03-08 16:17:22
VShellFTPS err 1008 192.168.116.72 33951 - - - 0 0 0 0 192.168.203.206 21 "SSL
negotiation on the control connection failed (0x80090308): The token supplied
to the function is invalid"
2011-03-08 16:17:22 VShellFTPS conn 1008 192.168.116.72 33951 - TLS-Explicit - 421 0 0 0 192.168.203.206 21 "421 SSL negotiation failed."
2011-03-08 16:17:22 VShellFTPS dbg 1008 192.168.116.72 33951 - AUTH - 0 0 0 0 192.168.203.206 21 "The I/O operation has been aborted because of either a thread exit or an application request."
2011-03-08
16:17:22 VShellFTPS conn 1008 192.168.116.72 33951 - - - 0 0 0 0
192.168.203.206 21 "Session disconnected with the following error: The I/O
operation has been aborted because of either a thread exit or an application
request."
Resolving The Problem
Currently this issue does not have a resolution; it is being worked on by Sterling Commerce Support. If you believe you are experiencing this issue and would like to be notified when a resolution is reached, please open a case through Customer Center and ask that it be associated with case number 00267275
Historical Number
NFX10930
Product Synonym
[<p><b>]Escalation ID[</b><p>];00267275;[<p><b>]Severity[</b><p>];Normal;[<p><b>]Type[</b><p>];NormalFix
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Document Information
Modified date:
17 December 2019
UID
swg21560031