Why are Order Line Holds not visible/resolvable on the Foundation Console's Order Details screens?

Answer

Reference: Multi-Channel Fulfillment (MCF) version 8.0

Only Order Header Holds are shown on the Foundation Console screens. Order Line Holds are not shown on the Console. To be able to resolve Holds on the Order Line, one of the following options can be used:

• Call changeOrder API. Please refer to the API JavaDocs for more information on how this can be achieved.

• Use the PROCESS_ORDER_HOLD_TYPE transaction. Configure a new transaction derived from the abstract transaction PROCESS_ORDER_HOLD_TYPE for one or more hold types. When the processing transaction triggers, it checks the hold types on the order line that it can process (based on hold type configuration). If there happen to be any hold types that can be processed by this transaction, the YFSProcessOrderHoldTypeUE user exit is invoked with the list of hold types to be processed. The user exit can return the list of hold types that need to be removed from the order line. The transaction would update the order depending on the output of the user exit.

• Use the YFSProcessOrderHoldTypeUE user exit. This user exit provides the option of plugging in custom logic for processing the hold types. Holds are resolved through the ProcessOrderHold time triggered transaction (agent). The agent logic invokes the YFSProcessOrderHoldTypeUE. The user exit can return the list of hold types that need to be removed from the order line. The transaction would update the order depending on the output of the user exit.