The AutoSupport feature triggers the automatic sending of notification messages to IBM® Service and Support. AutoSupport also has the ability to send notification messages to one or more customer-specified e-mail addresses which can alert recipients to potential problems with the N series storage system. As necessary, IBM Service and Support will contact customers based on the contact information in the customer’s record for resolution of potential system problems.
AutoSupport is enabled by default with Data ONTAP 7.1.1 or higher when you configure your N series storage system for the first time.
IBM strongly encourages customers to enable AutoSupport. AutoSupport enables the IBM System Storage® N series machines to send diagnostic information back to IBM when error conditions are encountered within the machines. AutoSupport can be enabled via the command line interface via the following command:
options autosupport.enable on
AutoSupport can also be enabled via the FilerView web browser user interface by selecting Filer → Configure AutoSupport in the left-hand navigation frame, and then selecting Yes from the drop-down list box next to “AutoSupport Enabled.”