BIAN Service Landscape

The BIAN Service Landscape is ...

Each value chain comprises a linked sequence of phases (chevrons) in the lifecycle of a particular area of business interest, and each chevron is associated with a list of Analysis Process Model (APM) processes that are associated with that phase of the lifecycle. For banking, for example, the key functional areas covered by the value chains are outlined in detail below, covering:

  • Retail banking
  • Corporate/commercial banking
  • Private banking
  • Financial markets
Figure 1. BIAN Service Landscape
BIAN Service Landscape

The steps outlined above are the starting point in project approach involving, for example:

  • Process simplification
  • Achieving common processes across products and channels
  • Harmonization of processes from merged organizations

Understanding the strategies to be achieved by an initiative is a prerequisite to scoping processes and prioritizing process customization with the following broader benefits:

  • Assists in the improvement of customer service, encouraging retention and relationship development
  • Reduces time-to-market for new product introduction
  • Provides ready-made business process definitions with a customer focus
  • Includes extensive reuse of activities and processes that reduce system support and staff training requirements
  • Encourages and promotes a common process language and understanding across disparate lines of business and organization units
  • Eliminates redundancy in process variations
  • Accelerates solution development to reduce development cost
  • Provides a framework to which new products and processes can be easily added

Value chain areas scoped as core to the project, processes and activities within the models can support that area. Process scoping involves testing the relevance of each process through consideration of the:

  • Organization unit performing the work
  • Present methods of the process versus the prospective state
  • Roles involved in process execution
  • Product types supported by processes
  • Customer segment served by the processes

This scoped list is a useful completeness test. Processes can also be prioritized for the project according to those that support functions most closely aligned with business strategy. Processes that support functions deemed to be peripheral to the project are only of relevance if this project acts as a requirement for the delivery of these peripheral functions.