IBM Sterling Order Management System documentation

IBM® Sterling Order Management System is a multichannel Software as a Service (SaaS) offering that you can use to deliver a seamless order management experience across all channels, thereby creating a complete shopping experience for your customers.

With IBM Sterling Order Management System, you can enhance cross-channel efficiencies by improving and streamlining complex order management and fulfillment operations across your commerce systems. The Sterling Order Management System offering includes the following solution-based packages and services:
  • IBM Sterling Order Management System Standard Edition (formerly IBM Order Management Service):
    Fully-featured omni-channel order management IBM Cloud Service offering that is designed to enable intelligent matching of internal and external sources of supply and demand while adhering to business rules configurable.
  • IBM Sterling Order Management System Essentials Edition (SaaS offering):
    Delivers faster time to value with a foundational set of features and services for order management and inventory availability.
With the IBM Sterling Order Management System solution, you can choose to use other related cloud-based product service offerings of the following services:
  • IBM Sterling Configure, Price, Quote
  • IBM Sterling Call Center
  • IBM Sterling Inventory Visibility
  • IBM Sterling Store Engagement
  • IBM Sterling Fulfillment Optimizer with Watson™