Connecting with a Remote Desktop Gateway
A Remote Desktop Gateway allows authorized users to connect to the Planning Analytics remote desktop using both Remote Desktop Protocol (RDP) and HTTPS protocol.
HTTPS protocol provides encryption between your computer and the remote desktop. It uses port 443, which transmits data through a Secure Sockets Layer (SSL) tunnel. This means that port 3389, the port used for Remote Desktop connections, is blocked to enhance network security.
Before you begin
The remote desktop connection is provided over HTTPS (port 443)
- If this sentence appears in the Welcome Kit, your team connects through a Remote Desktop Gateway.
- If this sentence does not appear in the Welcome Kit, your team connects using a direct Remote Desktop Connection.
About this task
When your team connects through a Remote Desktop Gateway, some Remote Desktop connection features are enabled by default. You can enable or disable certain connection features by sending a request to IBM Support. The following table lists features of the Remote Desktop Gateway, their default availability, and whether you can enable or disable the feature by contacting IBM Support.
Feature | Default feature availability | Can the feature availability be changed? |
---|---|---|
Clipboard (allows you to copy or paste files and text). | Enabled | Yes |
Access to local drives. | Enabled | Yes |
Printing to a local printer. | Disabled | Yes |
Timeout after an idle session. | 30 minutes | No |
Redirection using COM and LPT ports. | Disabled | No |
Redirection using Plug and Play devices. | Disabled | No |
Procedure
Results
If the connection is successful, the desktop of the IBM Planning Analytics system is displayed.
What to do next
After you connect to an IBM® Planning Analytics desktop session, you can run the hosted desktop applications and manage files in the shared folder.