Installation prerequisites

Before installing Internet Service Monitoring, ensure that the target environment includes the list of required products, that they are configured, and that you have administrator access to their host computers.

Important: On Windows systems, install agents using a local Administrator account rather than a domain account, such as an account defined by Active Directory. If the default Administrator account is not available, create a new local user account and add that account to the local Administrators’ group. You can then install agents using the new local user account.

Installation onto an IBM Tivoli Monitoring environment requires the following products. See the latest Prerequisite information in the ITCAM for Transactions Information Center for the required versions:

Tivoli Enterprise Monitoring Server. Obtain the Tivoli Enterprise Monitoring Server IP address or Hostname before installation.
Tivoli Enterprise Portal Server.
If Tivoli Enterprise Portal Server uses Microsoft SQL Server 2000 as its database, you must manually create a user for that database with name kis, with roles DB Creators and Bulk Insert Administrators, and with access privileges master = public, db_datareader, db_datawriter and teps = public, db_datareader, db_datawriter.
If Tivoli Enterprise Portal Server uses Microsoft SQL Server 2005 or Microsoft SQL Server 2008 as its database, add a kis schema to your Microsoft SQL Server Tivoli Enterprise Portal Server database before using the Internet Service Monitoring configuration tool in the Tivoli Enterprise Portal:
1. Open Microsoft SQL Server Management Studio.
2. Navigate to Databases > teps > Security.
3. Right click Schemas and select New Schema.
4. In the General tab, enter the following values:
  - Schema name: kis
  - Schema owner: teps
5. In the Permissions tab, enter the following values:
  - Database: teps
  - Schema name: kis
  - Users or roles: [teps]
  - Explicit permissions for teps: Grant permissions for Alter, Control, Delete, Execute, Insert, References, Select, Update
6. Restart the Tivoli Enterprise Portal client.
Tivoli Enterprise Portal.
Tivoli Enterprise Management Agent Framework. If you are installing on 64-bit Windows, UNIX, or Linux systems with IBM Tivoli Monitoring V6.3.0.1 or later components installed, install the 32-bit Tivoli Enterprise Management Agent Framework from the IBM Tivoli Monitoring installation media before installing ITCAM for Transactions agents.
Optional - Tivoli Data Warehouse and Summarization and Pruning Agent (equivalent version for IBM Tivoli Monitoring).

If you are installing Internet Service Monitoring purely as an event source for an IBM Tivoli Netcool/OMNIbus ObjectServer, only IBM Tivoli Netcool/OMNIbus version 7.3.0 is supported. Before performing the installation, obtain the name of the target ObjectServer, for example NCOMS, the IP address or host name of the computer hosting that ObjectServer, and the port on which the ObjectServer listens.