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FSPSPC1

If the system hangs after the code that sent you to this procedure appears in the control panel, perform these steps to reset the service processor.

Attention: The system firmware level should be periodically checked on all servers and if it is appropriate, the firmware should be updated to the latest level. If you were directed here because the server displayed B1817201, C1001014, or C1001020 or a combination of these codes, the latest level of firmware can help avoid a recurrence of this problem.

Even if the customer cannot update the firmware on this system at this time, all of their systems should be updated to the latest firmware level as soon as possible to help prevent this problem from occurring on other systems.

Are you are servicing a model 570 with multiple drawers?
  • No: Continue to the next step.
  • Yes: Verify that the Anchor VPD card is present in the first (top) drawer, and that an Anchor VPD card is not installed in any of the other processor drawers. If there are problems with the configuration of the Anchor VPD card, correct them, and reapply AC power. If the service processor comes up to standby, this ends the procedure. If the service processor still fails very early in the boot process, or the Anchor VPD card was configured correctly, continue to the next step.

If the system hangs after the code that sent you to this procedure appears in the control panel, perform these steps to reset the service processor.

Use the procedure that applies to the system on which you are working:

Resetting the service processor on systems with a physical control panel

  1. If the Advanced System Management Interface (ASMI) is available, reset the service processor using the ASMI menus.
    Were you able to use the ASMI menus to reset the service processor?
    • No: Continue with the next step.
    • Yes: This ends the procedure.
  2. Activate the service processor pinhole reset switch on the system's operator panel by carefully performing these steps:
    1. Using an insulated paper clip, unbend the clip so that it has a straight section about two inches long.
    2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
    3. When you engage the reset switch, you should feel the detent of the switch.
    4. Pressing the reset switch resets the service processor and causes the system to shut down.
  3. Reboot the system in slow mode from the permanent side using control panel function 02 or the ASMI menus, if available.
  4. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. For more information, see Getting fixes.
  5. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the Service Focal Point in the Hardware Management Console (HMC).
      Did the update resolve the problem so that the system now boots?
      • No: You are here because there is no HMC attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
      • Yes: This ends the procedure.
  6. Choose from the following options:
    • If you are a customer, and your system has only one service processor, contact your hardware service provider. This ends the procedure.
    • If you are a customer, and your system has a secondary service processor, use the HMC to initiate a service processor failover and continue to bring up the system. Contact your service provider to schedule deferred maintenance on the service processor that is hung. This ends the procedure.
    • If you are a hardware service provider, continue with the next step.
  7. Replace the service processor (see symbolic FRU SVCPROC).
  8. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.

Resetting the service processor on systems with a logical control panel

  1. Reset the service processor:
    • On model 575, use the Advanced System Management Interface (ASMI) menus, if available, or the Hardware Management Console (HMC) first to remove then to reapply power to the processor node.
    • On models 590 or 595, use the ASMI menus, if available, or the UEPO switch first to remove then to reapply power to the system.
  2. Using the setting in the ASMI menu, reboot the system in slow mode from the permanent side.
  3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. See Getting fixes in the Customer service and support topic for details.
  4. Choose from the following options:
    • If no firmware update is available, continue with the next step.
    • If a firmware update is available, apply it using the Service Focal Point in the HMC.
      Did the update resolve the problem so that the system now boots?
      • No: You are here because there is no HMC attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.
      • Yes: This ends the procedure.
  5. Choose from the following options:
    • If you are a customer, and your system has only one service processor, contact your hardware service provider. This ends the procedure.
    • If you are a customer, and your system has a secondary service processor, use the HMC to initiate a service processor failover and continue to bring up the system. Contact your service provider to schedule deferred maintenance on the service processor that is hung. This ends the procedure.
    • If you are a hardware service provider, continue with the next step.
  6. Replace the service processor (see symbolic FRU SVCPROC).
  7. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.
Parent topic: Service processor isolation procedures
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Last updated: Fri, Oct 30, 2009