IBM Support Assistant

The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination.

A WSRR plug-in for ISA is available, enabling you to use ISA to help with diagnosing WSRR problems and submitting problem reports to IBM . If a PMR needs to be opened, ISA helps you gather support information, then create and track your electronic problem report.

ISA offers the following components:

A search component, which helps you access pertinent support information in multiple locations.
A product information component, which provides a convenient location to access various web resources such as IBM product sites, IBM support sites, and links to IBM news groups.
A tools component, which allows you to use specialized software tools to diagnose product problems.
A service component, which helps you submit an enhanced problem report that includes key system data to IBM. The data collector of the service component supports problem-specific data collection.
An updater component, which enables you to add IBM products and tools to ISA.

How to get the IBM Support Assistant

ISA is available for download from the IBM site at http://www-01.ibm.com/software/support/isa.

What to do next

Install ISA.
Instructions can be found in the Installation_and_Troubleshooting_Guide.html file provided with the ISA download.
Start ISA.
Instructions can be found in the Installation_and_Troubleshooting_Guide.html file. ISA is a web application that is started separately from the WSRR web UI. On the Windows platform, ISA is contained in its own GUI. On all other platforms, it is displayed in a web browser.
Install the WSRR plug-in for ISA. To install the plug-in, perform the following actions in the ISA GUI:
1. On the Welcome page, click Updater.
2. Click New Products and Tools (it might take a few minutes for the New Products and Tools page to load).
3. Expand the Websphere category.
4. Select the check box alongside WebSphere Service Registry and Repository and click Install.
5. Click I agree to the installation terms (to display the license wording, click WebSphere Service Registry and Repository under Features to Install). The installation of the plug-in will begin.
6. On completion of the plug-in installation, click OK to restart ISA.

To learn more about using ISA, see the help documentation provided in the ISA GUI.