Collecting Performance Management server logs for IBM Support
Gather the log files from the Performance Management server and supporting components when requested by IBM® Support to help diagnose issues.
Before you begin
Procedure
To run the log collection command, complete the following steps:
Results
Component | Log directory | Log file name | Description |
---|---|---|---|
Performance Management server | /opt/ibm/wlp/usr/servers/min/logs | messages.log | The main Performance Management server log file. |
Agent interface main:server.xml, jvm.options, bootstrap.properties |
Agent interface JVM and configuration information. |
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Agent interface logs: messages.log, console.log,trace.log |
Agent interface standard messages and traces. |
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Agent interface FFDC: ffdc_date_time.N.log, exception_summary_date_time.N.log |
Agent interface standard messages and traces. |
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console.log | Startup, session, transaction, and shutdown information. | ||
System Information of Performance Management server | /opt/ibm/ccm/systemInfoLogs | cpuinfo.log | CPU configuration information. |
df.log | Disk configuration information. | ||
filelist.log | The list of files in the usr/servers/apmui, usr/servers/min, and usr/servers/server1 directories. | ||
hosts.log | Copy of etc/hosts | ||
meminfo.log | Memory configuration information. | ||
opt-ibm-files.log | The list of files in the product installation directory. | ||
ps.log | The task list at the time of collection. | ||
rpm.log | The software packages installed at the time of collection. | ||
sfdisk.log | Information about mounted volumes. | ||
ss.log | Open network sockets at the time of the collection | ||
timestamp.log | Date and time of collection. | ||
ulimit.log | Setting of ulimit at the time of the collection. | ||
version.log | Linux version information. | ||
OSLC Service Provider | /opt/ibm/ccm/oslc_pm/logs | candle_installation.log | Include installation environment information that is collected at each restart. |
UpdateAutoRun.log | Sets up automation environment. | ||
hostname_as.inv | Index of log files. | ||
hostname_as_NNNNNN.log | Trace file for OSLC Performance Monitoring service. | ||
Service Component Registry | /opt/ibm/ccm/SCR/XMLToolKit/log | msgGTM_CI.log.N | |
msgGTM_XT.log.N | |||
msgGTM_XT.log.N.lck | |||
traceGTM_CI.log.N | |||
traceGTM_XT.log.N | |||
traceGTM_XT.log.N.lck | |||
/opt/ibm/ccm/SCR/XMLToolkit/bin | xmltoolkitsvc.properties | XML Toolkit configuration information. | |
/opt/ibm/ccm/SCR/XMLToolkit/log/install/maintenance | DB maintenance scripts and SQL information. | ||
MongoDB | /opt/ibm/mongodb/logs | mongodb.log | The main MongoDB log. MongoDB stores threshold events and transaction tracking data. |
Kafka Message Broker | /opt/ibm/kafka/logs | controller.log | Log of controllersubsystem in Kafka. |
kafka-request.log | Log of requestsubsystem in Kafka. |
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server.log | The main Kafka log. | ||
state-change.log | Log of state-changesubsystem in Kafka. |
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kafka-server.err | Standard error stream of Kafka process. | ||
zookeeper-server.err | Standard error stream of Zookeeper process. | ||
Performance Management server Derby database | /opt/ibm/gaian | gaiandb.log | Node startup and performance information. |
derby.log | Derby database startup information. | ||
*.properties | Database configuration information. | ||
DB2® database used by the Performance Management server | /opt/ibm/db2/tbsmdb/logs | Log files showing the DB2 operations that were completed during the product installation. | |
Performance Management server data layer | /opt/ibm/dtl/datalayer/logs | Log files showing the DB2 performance statistics for the DATAMART database. | |
Performance Management infrastructure install | /opt/ibm/ccm/logs | smai_oslc_pm-rpm_inst_trace.log IA_SCR_Install6.1.2-00.log deploymentResults.log apm-server-install_20150217_110258.log smai-apmui-configuration_trace.log smai-oslc-prestart.log configureMIN.log itmcdp.log db2setup_wse.log | Installation log files. |
ksy agent | /opt/ibm/sy/logs | ksy agent log files | |
DB2 server | /home/db2apm/sqllib/db2dump | DB2 server log files | |
Agent install (Windows only) | installl_dir\logs | APMADV_Agents_install.log, IAPM_Agents_install.log, APD_Agents_install.log, APM_Agents_install.log | Agent installation log files. |
OpenID Connect Provider | /opt/ibm/wlp/usr/servers/oidc/logs | messages.log | OpenID Connect Provider standard messages. |
Server agents | /opt/ibm/serveragents/logs | The directory contains multiple log files. To find log files for a
specific agent, use one of the following strings in your search:
|
Server agents log files. |
Diagnostic Query Service | /opt/ibm/wlp/usr/servers/dqe/logs | message.log, trace.log | Diagnostic Query Service (dqe) log files. |
Performance Management console backend (server1) | |||
Server1 Main | /opt/ibm/wlp/usr/servers/server1 | server.xml, jvm.options, bootstrap.properties | Server1 server JVM and configuration information. |
Server1 Logs | /opt/ibm/wlp/usr/servers/server1/logs | messages.log | Server1 standard messages. |
trace.log | Server1 trace logs. | ||
kd8collectdate_time.tar.gz | Archive that contains Data Provider debug information. | ||
console.log | Server1 standard output containing startup, session, transaction, and shutdown information. | ||
w7_audit.log | Role Based Access Control audit log of changes to RBAC-related artifacts, such as creating permissions and roles, assigning permissions to roles, and assigning users and user groups to roles. | ||
scrderby.log | Service Component Repository Derby startup information. | ||
scrserver.log | SCR Server process logs. | ||
scrserver-errors.log | SCR Server process error messages. | ||
Server1 FFDC | /opt/ibm/wlp/usr/servers/server1/logs/ffdc | ffdc_date_time.N.log | First failure data capture logs. |
exception_summary_date_time.N.log | Exception summaries from FFDC processing. | ||
Performance Management console (APM UI) | |||
APM UI Server Main | /opt/ibm/wlp/usr/servers/apmui | server.xml, jvm.options, bootstrap.properties | Performance Management console (APM UI) server JVM and configuration information. |
APM UI Server Logs | /opt/ibm/wlp/usr/servers/apmui/logs | messages.log | APM UI server standard error messages. |
trace.log | APM UI server trace log. | ||
console.log | APM UI server standard output containing startup, session, transaction, and shutdown information. | ||
APM_UI.log | APM UI process log. | ||
derby.log | APM UI Derby log. | ||
itp.log | IT Portal log containing client and server information. | ||
APM UI FFDC | /opt/ibm/wlp/usr/servers/apmui/logs/ffdc | ffdc_date_time.N.log | First failure data capture logs. |
exception_summary_date_time.N.log | Exception summaries from FFDC processing. |