IBM Sterling Store Engagement

IBM Sterling Store Engagement extends access and control of store operations to store associates through intuitive mobile applications that enable omni-channel capabilities such as buy online, pickup in store, and ship from store as well as managing returns across channels.

IBM Sterling Store Engagement improves the efficiency of store personnel with real-time access to customer and product information, the ability to view inventory levels at multiple store locations, quickly locate an order, check its status, make any necessary changes to it on behalf of a customer, manage returns and efficiently perform all fulfillment tasks in the store.

The application offers the following benefits:
  • Reduces the amount of training needed to support customer.
  • Increases sales and improves the buying experience by delivering compelling product information to customers in a store environment.
  • Grows revenue and keeps customers happy by providing alternatives to out-of-stock items.
  • Drives more store sales by providing multi-store inventory checks and alternative store merchandise pick-up.
  • Increases margins by improving store personnel efficiency through better order and inventory visibility, advanced order picking and efficient ship-from-store capabilities.

Next-generation platformIBM Sterling Store Engagement on the next-generation platform includes Sterling Store Inventory Management microservice. Locations and store inventory are configured in Sterling Store Inventory Management. Sterling Store Inventory Management APIs are used for all inventory transactions like picking, putaway, move, transfer and count inventory and location configurations. For packing, customer pick up, and shipping and transfer order creation, Sterling Order Management System APIs are used.