Self Service

IBM Sterling® Self Service - Order Management is a tool to do your administrative and deployment tasks for IBM Sterling Order Management System. It provides your administrators and developers with a web-based user interface, which they can use to complete various tasks for administering, troubleshooting, and updating your Sterling™ Order Management System environments.

Note: Access and explore the Self Service AI agents in a free private preview program. As a program participant you get early access to unreleased IBM® features, share your insights, and partner with us to shape the future of AI agent-powered support. To participate in the private preview program, see IBM Sterling Order Management AI Agent private preview.

To learn more about the Self Service AI agents capabilities, see Self Service AI agents.

Note: The private preview is designed for IBM Sterling Order Management System SaaS customers today, with plans to extend support to on-premises environments in the future.

To access Self Service , you must be assigned a user role. Your assigned role determines the features that you can access in Self Service and the tasks that you can complete.

For more information about connecting to Self Service after you are assigned a role, see Accessing Self Service.

Self Service overview video

Watch this video to understand how you can use Self Service to administer, troubleshoot, and update your Sterling Order Management System environments.

Available user role-specific tasks

The summary of tasks that you can perform for each role by using Self Service is as follows.
Note: The Developer role is not available for users that use only IBM Sterling Intelligent Promising Inventory Visibility. If you only subscribed to Sterling Intelligent Promising Inventory Visibility, Self Service is available only to manage subscriptions for notifications. For more information about roles, see Organization operations roles within Self Service.

In addition to role-specific tasks, all users can edit their own user settings for Self Service such as to change the format that the tool uses to display the date and time.

Important:
  • You cannot start any of the following processes for an environment when the process is already running within that environment. Wait until the process completes before you can run the process again.
    • Deploy customization
    • Restart servers
  • As a user within Self Service , Self Service sends you email notifications. You are sent an email notification to inform you about any roles that are assigned to you and to inform you about changes to your environments. For instance, you receive a notification when an environment is updated to include new features. Email notifications are also sent if either Self Service or an environment is unavailable due to an unexpected outage or the implementation of maintenance by IBM.

    There are two ways to help help ensure that users receive these notifications. Either ask users to add the domain oms.supply-chain.ibm.com to your network firewall domain list for your email client or configure your email spam filter to not identify the domain as spam.

Organization Administrator tasks

Table 1. Organization Administrator tasks and responsibilities
Task Details
Manage Self Service users
  • Add users for accessing Self Service .
  • Assign roles to users for completing tasks within Self Service.
  • Assign, modify, and remove proactive contacts for environments.
  • Remove role assignments for users.
  • Remove users from Self Service.
  • Help ensure that Stakeholders receive all product notifications.

For more information, see User role management.
View environment details View links to the various applications that are hosted on the environment. For more information, see Accessing Self Service.

Developer tasks

Note: You can complete tasks for an environment only when you are assigned the Developer role for that type of environment. You can be assigned the role for the production environment, for nonproduction environments, or for both types of environments. The tasks that you can complete as a Developer are the same for both types of environments.
Table 2. Developer tasks and responsibilities
Task Details
Download software Download the IBM Sterling Order Management System Developer Toolkit from Self Service.

Legacy platformThe Developer Toolkit is required to install and set up a programming environment. For more information, see Extract OMS developer toolkit.

Next-generation platformThe Developer Toolkit is required to install and set up a programming environment.

View environment details View links to the various applications that are installed on the environment. For more information, see Accessing Self Service.
Next-generation platformManage Configuration Deployment Tool (CDT) Next-generation platformUpload manual CDT files, download CDT files, import CDT files from other environments to the current environment, and export CDT files to the cloud storage object. For more information, see Managing Configuration Deployment Tool (CDT) on next-generation platform.
Import certificates Import SSL and Tenant certificates. For more information, see Importing third-party certificates and Importing tenant certificates
Manage logging Export application logs
Deploy customizations and configurations Deploy customization for updating the IBM hosted environments. For more information, see Deploying packages and custom runtime images.

Stakeholder tasks

Table 3. Stakeholder tasks and responsibilities
Task Details
Notify users Notify other users of key events, such as service outages.
Receive notifications Receive notifications that relate to any planned outages ahead of a service schedule.