To enable process owners to analyze the
amount of time that elapses between certain steps in a business process,
you can add tracking points to the BPD and then create a timing interval
to capture the duration between the defined start and end points.
Before you begin
Do the following tasks before creating a timing interval:
- Enable autotracking
- Add tracking points to the business process definition
- Create a tracking group to hold the timing interval data. Ensure
that you add each tracking point to the tracking group that you create.
About this task
When you create a timing interval for the
process, process owners can use the Process Performance dashboard
in
Process Portal to calculate the duration of a process, or compare the duration
of several processes.
Procedure
- Open the business process diagram in Process Designer.
- In the Designer library, expand Performance by clicking the plus icon, and then click Timing Interval from the list of components.
- Type the timing interval name in the Name field, for example, TimeToCompleteRequest, and then click Finish. The Timing Interval window opens in Process Designer.
- Define the timing interval.
- Use the Add button in the Start
Points and End Points panels to add the start and end points for the
timing interval.
- Use the Calculation Bound list
in the Start Points and End Points panels to indicate the binding
calculation you want to use for the start and end points in the interval.
- Save your changes.
Results
Timing intervals are available in the Overview
page of the Process Performance dashboard in
Process Portal.