Contacting IBM Support
IBM Support provides
assistance with product defects, answers FAQs, and helps users resolve problems with the
product.
After trying to find your answer or solution by using other self-help
options such as technotes, you can contact IBM Support. Before contacting IBM
Support, your company or organization must have an active IBM software maintenance agreement (SWMA), and you must be authorized to submit
problems to IBM. For information about the
types of available software support, see the Support portfolio topic in the "Software Support Handbook".
To determine what versions of the product are supported, refer to the Software lifecycle page.
To contact IBM Support about a problem:
If the problem that you submit is for a software defect or
for missing or inaccurate documentation, IBM Support creates an Authorized
Program Analysis Report (APAR). The APAR describes the problem in
detail. Whenever possible, IBM Support provides a workaround that you can
implement until the APAR is resolved and a fix is delivered. IBM publishes resolved
APARs on the IBM Support
website daily, so that other users who experience the same problem
can benefit from the same resolution.