Evidence Issues Ownership Strategy

An ownership strategy can be configured for evidence validation issues in application cases so that the application case will be assigned to the configured issues owner if there are evidence validation issues. The administrator can define that the application case is assigned to a specific organization unit, position, user or work queue if there are evidence validation issues with the application case. A task will be generated for the configured issues owner to work on the evidence validation issues in the application case.

This configuration is applicable for application cases created internally and application cases created as a result of an online application.

Defining a Resolution Home Page

A Resolution Home page configuration can be defined that should be used for directing the user to the application case from the task created for the issues owner to work on the evidence validation issues. For example, the configuration can be used to direct the user to the Evidences pages in the application case from the task created so that the user can work on evidence validation issues and resubmit the application case.