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Create Serviceable Event

Use this task to report a problem on your managed system to your service provider or to test problem reporting on your managed system.

Submitting a problem is dependent upon whether you have customized your HMC to use the Remote Support Facility (RSF) and if it is authorized to automatically call for service. If so, the problem information and service request is sent to the service provider automatically with a modem transmission.

To report a problem on your managed system:

Open the Create Serviceable Event task from the Service Management work pane.
From the Report a Problem window, enter a brief description of your problem in the Problem Description input field and then click Request Service.

To test problem reporting from the Report a Problem window:

Select Test automatic problem reporting and enter This is just a test in the Problem Description input field.
Click Request Service.

The problems are reported to the service provider for the managed system. Reporting a problem sends to the service provider the information you provide on the Report a Problem window, and machine information that identifies the console.

Use the online Help if you need additional information for reporting a problem or testing if problem reporting works.

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Last updated: Tue, June 17, 2014