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Copying a dump by using IBM i service tools

You can copy a dump by using IBM® i service tools.

Choose from the following options:
Parent topic: Copying a dump

Copying a platform system or SP dump

To copy a platform system or SP dump with the IBM i tools, complete the following steps:
Note: If you have a management console, you must manage your platform dumps with the management console. For details, see Copying a dump by using a management console.
  1. On any command line, enter STRSST.
  2. Enter a valid service tools user ID and password.
  3. Select option 1 (Start a service tool).
  4. Select option 6 (Main storage dump manager). Did option 7 (Work with current platform dump) appear on the Main Storage Dump Manager display?
    • Yes: There is a current platform dump. Continue with the next step.
    • No: There is no current platform dump. A dump might have been automatically copied to the auxiliary storage pool (ASP). Go to Reporting a dump. This ends the procedure.
  5. Select option 7 (Work with current platform dump).
  6. Select option 1 (Display summary). The Platform Dump Summary display shows the platform dump type, date and time of the dump, and reference code.
  7. Record the summary information and report it to your next level of support or your hardware service provider.
  8. Press F12 (Cancel).
  9. Select option 3 (Copy to ASP). The platform dump is copied to disk storage. After the dump is copied, a message is displayed indicating whether the copy completed.
  10. Did a message indicate "Copy completed normally"?
    • Yes: There no longer is an option 7 (Work with current platform dump) listed. This ends the procedure.
    • No: Continue with the next step.
  11. Has your next level of support or your hardware service provider requested a media copy of the platform dump?
    • Yes: Continue to the next step.
    • No: Work with your next level of support or your hardware service provider on the problem. This ends the procedure.
  12. If the copy to disk failed, copy a current platform dump to removable media by performing the following steps:
    1. Select option 2 (Copy to media).
    2. Load the media and follow the instructions on the display.
    3. When the copy procedure is successfully completed, remove the media and process it according to the instructions of your next level of support or your hardware service provider.
  13. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider. This ends the procedure.

Copying a main storage dump

Use this procedure to copy an IBM i main storage dump by using IBM i tools.
  1. On any command line, enter STRSST.
  2. Enter a valid service tools user ID and password.
  3. Select option 1 (Start a service tool).
  4. Select option 6 (Main storage dump manager).
  5. From the Main Storage Dump Manager display, press Enter.
    Note: Copying a main storage dump (MSD) to disk storage on the system prevents the MSD from being overwritten in the event that another MSD occurs.
  6. Select option 1 (Display/Print).
  7. Select option 1 (MSD summary). The Main Storage Dump Summary display shows the system reference code, date and time of the MSD, and Licensed Internal Code level.
  8. Record the summary information and report it to your next level of support or your hardware service provider.
  9. Press F12 (Cancel) twice to return to the Work with Current Main Storage Dump display.
  10. Select option 3 (Copy to ASP).
  11. Type a dump description and then press Enter to start copying the dump. After the dump is copied, a message is displayed indicating whether the MSD copy completed.
  12. Did a message indicate "Copy completed normally"?
    • Yes: This ends the procedure.
    • No: Continue with the next step.
  13. Has your service provider requested a media copy of the MSD?
    • Yes: Continue to the next step.
    • No: Work with your next level of support or your hardware service provider on the problem. This ends the procedure.
  14. To copy a current MSD to a removable media, perform the following steps:
    1. Select option 2 (Copy to media).
    2. Load the media and follow the instructions on the display.
    3. When the copy procedure completes successfully, remove the media and process it according to your service provider's instructions.
    4. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider. This ends the procedure.

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Last updated: Fri, March 20, 2015