SIP3147

Use this procedure to resolve the following problem: Missing remote adapter (SRC xxxx9076)

1. An adapter attached in either an Auxiliary Cache or Dual Storage IOA configuration was not discovered in the allotted time. To obtain additional information about the configuration involved, locate the formatted log in the Product Activity Log.
   1. Access SST/DST.
      • If you can enter a command at the console, access system service tools (SST). See System service tools.
      • If you cannot enter a command at the console, perform an IPL to DST. See Performing an IPL to dedicated service tools.
      • If you cannot perform a type A or B IPL, perform a type D IPL from removable media.
   2. Access the Product Activity Log and record address information.

      If a D IPL was not performed to get to SST/DST:

      The log information is formatted. Access the Product Activity Log and display the SRC that sent you here. Press the F9 key for "Address Information". This is the reporting adapter address. Then, press F12 to cancel and return to the previous screen. Then press the F4 key to view the "Additional Information" to record the formatted log information. The "Type of adapter connection" field indicates the type of configuration involved.

      If a D IPL was performed to get to DST:

      The log information is not formatted. Access the Product Activity Log and display the SRC that sent you here. The direct select address (DSA) of the adapter is in the format BBBB-Cc-bb:

      BBBB

      hexadecimal offsets 4C and 4D

      Cc

      hexadecimal offset 51

      bb

      hexadecimal offset 4F

      In order to interpret the hexadecimal information to get device addresses. See More information from hexadecimal reports . The "Type of adapter connection" field indicates the type of configuration involved.

2. Determine which of the following is the cause of your specific error and take the appropriate actions listed. If this does not correct the error, contact your hardware service provider. The possible causes are:
   • An attached adapter for the configuration is not installed or is not powered on. Some adapters are required to be part of a Dual Storage IOA Configuration. Ensure that both adapters are properly installed and powered on. Use the Hardware Service Manager to determine the missing remote adapter that is paired with the reporting adapter.
   • If this is an Auxiliary Cache or dual storage IOA configuration, then both adapters may not be in the same partition. Ensure that both adapters are assigned to the same partition.
   • An attached adapter does not support the desired configuration.
   • An attached adapter for the configuration failed. Take action on the other errors that have occurred at the same time as this error.
   • Adapter code levels are not up to date or are not at the same level of supported function. Ensure that the code for both adapters is at the latest level.
   • A PCIe cable to a PCIe storage enclosure might be failing.
   Note: The adapter that is logging this error will run in a performance degraded mode, without caching, until the problem is resolved.

   This ends the procedure.