LICIP07

The system detected a problem while communicating with a specific I/O processor.

1. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. To determine if the system has logical partitions, go to Determining if the system has logical partitions before continuing with this procedure.
2. Did a previous procedure have you power off the system, perform an IPL in Manual mode, and is the system in Manual mode now?
   • Yes: Continue with the next step.
   • No: Perform the following steps:
     1. Power off the system. See Powering on and powering off the system for details.
     2. Select Manual mode on the control panel. See IPL type, mode, and speed options for details.
     3. Power on the system.
     4. Continue with the next step.
3. Does the SRC that sent you to this procedure appear on the control panel?
   • No: Continue with the next step.
   • Yes: Use the information in the SRC to determine the card direct select address. If the SRC is B6006910, you can use the last 8 characters of the top 16 character line of function 13 (word 7) to find the card direct select address in BBBBCcbb format.

     BBBB Bus number
     Cc Card direct select address
     bb board address

     Go to step 11.

4. Does the console display indicate a problem with missing disks?
   • Yes: Continue with the next step.
   • No: Go to step 6.
5. Perform the following steps:
   1. Go to the DST main menu.
   2. On the DST sign-on display, enter the DST full authority user ID and password. See Dedicated service tools for details.
   3. Select Start a service tool > Hardware service manager.
   4. Check for the SRC in the service action log. See Searching the service action log.
      Did you find the same SRC that sent you to this procedure?

      • Yes: Note the date and time for that SRC. Go to the Product Activity Log and search all logs to find the same SRC. When you have found the SRC, go to step 9.
      • No: Perform the following steps:
        1. Return to the DST main menu.
        2. Perform an IPL and return to the Display Missing Disk Units display.
        3. Go to LICIP11. This ends the procedure.
6. Does the SRC that sent you to this procedure appear on the console or on the alternative console?
   • Yes: Continue with the next step.
   • No: Does the IPL complete successfully to the IPL or Install the System display?
     • Yes: Continue with the next step.
     • No: A different SRC occurred. Use the new SRC to correct the problem. This ends the procedure.
7. Perform the following steps:
   1. Use the full-authority password to sign on to DST.
   2. Search All logs in the product activity log looking for references of SRC B600 5209 and the SRC that sent you to this procedure.
      Note: Search only for SRCs that occurred during the last IPL.
   Did you find B600 5209 or the same SRC that sent you to this procedure?

   • Yes: Go to step 10.
   • No: Did you find a different SRC than the one that sent you to this procedure?
     • Yes: Continue with the next step.
     • No: The problem appears to be intermittent. Ask your next level of support for assistance. This ends the procedure.
8. Use the new SRC to correct the problem. This ends the procedure.
9. Use F11 to move through alternative views of the log analysis displays until you find the card position and frame ID of the failing IOP associated with the SRC.
   Was the card position and frame ID available, and did this information help you find the IOP?

   • No: Continue with the next step.
   • Yes: Go to step 12.
10. Perform the following steps:
    1. Display the report for the log entry of the SRC that sent you to this procedure.
    2. Display the additional information for the entry.
    3. If the SRC is B6006910, use characters 9-16 of the top 16 character line of function 13 (word 7) to find the card direct select address in BBBBCcbb format.

       BBBB Bus number
       Cc  Card direct select address
       bb  board address

11. Use the BBBBCcbb information and see System FRU locations to determine the failing IOP and its location.
12. Go to MABIP55 to isolate an I/O adapter problem on the IOP you just identified. If this fails to isolate the problem, return here and continue with the next step.
13. Is the I/O processor card you identified in step 9 or step 11 the CFIOP?
    • No: Continue with the next step.
    • Yes: Perform the following steps:
      1. Exchange the failing CFIOP card. See System FRU locations .
         Note: You will be prompted for the system serial number. Ignore any error messages regarding system configuration that appear during the IPL.
      2. Go to step 16.
14. Perform the following steps:
    1. Power off the system.
    2. Remove the IOP card.
    3. Power on the system.
    Does the SRC that sent you to this procedure appear on the control panel or appear as a new entry in the service action log or product activity log?

    • No: Continue with the next step.
    • Yes: Perform the following steps:
      1. Power off the system.
      2. Install the IOP card you just removed.
      3. Replace the I/O backplane (Un-P1). This ends the procedure.
15. Perform the following steps:
    1. Power off the system.
    2. Exchange the failing IOP card.
16. Power on the system.
    Does the SRC that sent you to this procedure appear on the control panel, on the console, or on the alternative console?

    • No: Continue with the next step.
    • Yes: Go to step 18.
17. Does a different SRC appear on the control panel, on the console, or on the alternative console?
    • Yes: Use the new SRC to correct the problem. This ends the procedure.
    • No: On the IPL or Install the System display, check for the SRC in the service action log. See Searching the service action log for details.
      Did you find the same SRC that sent you to this procedure?

      • Yes: Continue with the next step.
      • No: Go to Verify a repair . This ends the procedure.
18. Perform the following steps:
    1. Power off the system.
    2. Remove the IOP card you just exchanged and install the original card.
    3. Go to (Bus-PIP1). This ends the procedure.
19. Ask your next level of support for assistance and report a Licensed Internal Code problem. You may be asked to verify that all PTFs have been applied.

    If you are asked to perform the following, see the following:

    • Copy the main storage dump from disk to tape or diskette, see Storage dumps.
    • Print the product activity log, see Using the product activity log .
    • Copy the IOP storage dump to removable media, see Storage dumps . This ends the procedure.