i5/OS server or i5/OS partition symptoms

Use the following tables to find the symptom you are experiencing. If you cannot find your symptom, contact your next level of support.

General symptoms
Symptoms occurring when the system is not operational
Symptoms related to a logical partition on a server that has multiple logical partitions
Obvious physical symptoms
Time-of-day symptoms

Table 1. General i5/OS server or i5/OS partition symptoms
Symptom	Service action
You have an intermittent problem or you suspect that the problem is intermittent.	Go to Intermittent problems.
DST/SST functions are available on the logical partition console and: The customer reports reduced system function. There is a server performance problem. There are failing, missing, or inoperable server resources.	On most servers with logical partitions, it is common to have one or more missing or non-reporting system bus resource's under Hardware Service Manager (see Hardware Service Manager in Service functions for more information).
Operations Console, or the remote control panel is not working properly.	Contact Software Support.
The system has a processor or memory problem.	Use the Service action log to check for a reference code or any failing items. See Using the Service Action Log for instructions, replacing any hardware FRUs if necessary.
The system has detected a bus problem. An SRC of the form B600 69xx or B700 69xx will be displayed on the control panel or HMC.	Go to Using the Service Action Log.

Table 2. Symptoms occurring when the system is not operational
Symptom	Service action
A bouncing or scrolling ball (moving row of dots) remains on the operator panel display, or the operator panel display is filled with dashes or blocks.	Verify that the operator panel connections to the system backplane are connected and properly seated. Also, reseat the Service Processor card. If a client computer (such as a PC with Ethernet capability and a Web browser) is available, connect it to the service processor in the server that is displaying the symptom. To connect a personal computer with Ethernet capability and a Web browser, or an ASCII terminal, to access the Advanced System Management Interface (ASMI), go to Managing your server using the Advanced System Management Interface. If you can successfully access the ASMI, replace the operator panel assembly. Refer to Finding part locations to determine the part number and correct exchange procedure. If you cannot successfully access the ASMI, replace the service processor. Refer to Finding part locations to determine the part number and correct exchange procedure. If you do not have a PC or ASCII terminal, replace the following one at a time (go to Finding part locations to determine the part number and correct exchange procedure): Operator panel assembly. Service processor.
You have a blank display on the operator panel. Other LEDs on the operator panel appear to behave normally.	Verify that the operator panel connections to the system backplane are connected and properly seated. If a client computer (such as a PC with Ethernet capability and a Web browser) is available, connect it to the service processor in the server that is displaying the symptom. To connect a personal computer with Ethernet capability and a Web browser, or an ASCII terminal, to access the Advanced System Management Interface (ASMI), go to Managing your server using the Advanced System Management Interface. If you can successfully access the ASMI, replace the operator panel assembly. Refer to Finding part locations to determine the part number and correct exchange procedure. If you cannot successfully access the ASMI, replace the service processor. Refer to Finding part locations to determine the part number and correct exchange procedure. If you do not have a PC or ASCII terminal, replace the following one at a time (go to Finding part locations to determine the part number and correct exchange procedure): Control (operator) panel assembly. Service processor.
There is an IPL problem, the system attention light is on, and blocks of data appear for 5 seconds at a time before moving to the next block of data for 5 seconds, and so on until 5 seconds of a blank control panel is displayed at which time the cycle repeats.	These blocks of data are functions 11 through 20. The first data block after the blank screen is function 11, the second block is function 12, and so on. Use this information to fill out the Problem reporting forms. Then go to Reference codes.
You have a power problem, the system or an attached unit will not power on or will not power off, or there is a `1xxx-xxxx` reference code.	Go to Power problems.
There is an SRC in function 11.	Look up the reference code (see Reference codes).
There is an IPL problem.	Go to IPL problems.
There is a `Device Not Found` message during an installation from an alternate installation device.	Go to TUPIP06.

Table 3. Symptoms related to a logical partition on a server that has multiple logical partitions
Symptom	Service action
The console is not working for a logical partition.	See Recovering when the console does not show a sign-on display or a menu with a command line.
There is an SRC on the panel of an I/O expansion unit owned by a logical partition. You suspect a power problem with resources owned by a logical partition. There is an IPL problem with a logical partition and there is an SRC on the HMC. The logical partition's operations have stopped or the partition is in a loop and there is an SRC on the HMC.	Search Service Focal Point (see Using Service Focal Point) for a serviceable event. If you do not find a serviceable event in Service Focal Point, then record the partition's SRC from the Operator Panel Values field in the HMC: In the Navigation Area, expand Server and Partition > Server Management. In the right pane, expand or select your system or partition. Use that SRC and look up the reference code (see Reference codes).
The logical partition's console is functioning, but the state of the partition in the HMC is "Failed" or "Unit Attn" and there is an SRC.	Use the logical partition's SRC. From the partition's console search for that SRC in the partition's Service Action Log. See Using the Service Action Log.
There is an IPL problem with a logical partition and there is no SRC displayed in the HMC.	Perform the following to look for the panel value for the partition in the HMC: In the Navigation Area, expand Server and Partition > Server Management. In the right pane expand the system that contains the partition. Open Partitions. Right-click the logical partition and select Properties. Select the Reference Code tab to view the codes. When finished, click Cancel. Go to Reference codes. If no reference code could be found, contact your next level of support.
The partition's operations have stopped or the partition is in a loop and there is no SRC displayed on the HMC.	Perform function 21 from the HMC (see Control panel functions). If this fails to resolve the problem, contact your next level of support.
One or more of the following was reported: There is a system reference code or message on the logical partition's console. The customer reports reduced function in the partition. There is a logical partition performance problem. There are failing, missing, or inoperable resources.	From the partition's console search the partition's Service Action Log. Go to Using the Service Action Log. Note: On most systems with logical partitions, it is common to have one or more "Missing or Non-reporting" system bus resource's under Hardware Service Manager. See Hardware Service Manager in Service functions for details.
There is a `Device Not Found` message during an installation from an alternate installation device.	Go to TUPIP06.
There is a problem with a guest partition. Note: These are problems reported from the operating system (other than i5/OS®) running in a guest partition or reported from the hosting partition of a guest partition. Is the problem appearing from a guest partition (to determine if the system has guest partitions, see Determining if the system has guest partitions). Is the problem appearing in the hosting partition of a guest partition? To determine if a partition is a guest partition, see Determining if the system has guest partitions or ask the customer if the problem is appearing in the hosting partition for a guest partition.	If there are serviceable events in the logical partition or hosting partition, work on these problems first. To determine the hosting partition for a guest partition see Determining if the system has guest partitions. If there are no SAL entries in the logical partition and no SAL entries in the hosting partition, contact your next level of support.

Table 4. Obvious physical symptoms
Symptom	Service action
A power indicator light or display on the system unit control panel or an attached I/O unit is not working correctly.	Perform PWR1920.
One or more of the following was reported: Noise Smoke Odor	Go to System safety inspection.
A part is broken or damaged.	Go to the Part number catalog to get the part number. Then go to Removing and replacing parts to exchange the part.

Table 5. Time-of-day problems
Symptom	Service action
System clock loses or gains more than 1 second per day when the system is connected to utility power.	Replace the service processor. See symbolic FRU SVCPROC.
System clock loses or gains more than 1 second per day when the system is disconnected from utility power.	Replace the time-of-day battery on the service processor. Go to symbolic FRU TOD_BAT.

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Last updated: Fri, Oct 30, 2009