Problems with noncritical resources

Use this procedure to help you determine the cause of problems with noncritical resources.

1. Is there an SRC in an 8-character format available on the problem summary form?
   Note: If the operator has not filled out the problem summary form, go to the problem reporting procedure for the operating system in use.
   • No: Continue with the next step.
   • Yes: Perform problem analysis using the SRC. This ends the procedure.
2. Does the problem involve a workstation resource?
   • No: Continue with the next step.
   • Yes: Perform the following steps:
     • Check that the workstation is operational.
     • Verify that the cabling and addressing for the workstation is correct.
     • Perform any actions indicated in the system operator message.

     If you need further assistance, contact your next level of support. This ends the procedure.

3. Does the problem involve a removable media resource?
   • No: Continue with the next step.
   • Yes: Go to Using the product activity log to resolve the problem. This ends the procedure.
4. Does the problem involve a communications resource?
   • No: Contact your next level of support. This ends the procedure.
   • Yes: Are there any system operator messages that indicate a communications-related problem has occurred?
     • No: Contact your next level of support. This ends the procedure.
     • Yes: Perform any actions indicated in the system operator message. If you need further assistance, contact your next level of support. This ends the procedure.