MAP 3290

The problem that occurred is uncommon or complex to resolve. Gather information and obtain assistance from your hardware service support organization.

Step 3290-1

Record the hardware error log. View the hardware error log as follows:

1. Follow the steps in Examining the hardware error log and return here.
2. Select the hardware error log to view.
3. Go to Step 3290-2.

Step 3290-2

Collect any hardware errors that were logged about the same time for the adapter.

Step 3290-3

Collect the current disk array configuration. The disk array configuration can be viewed as follows:

1. Start the IBM® SAS Disk Array Manager.
   1. Start Diagnostics and select Task Selection on the Function Selection display.
   2. Select RAID Array Manager > IBM SAS Disk Array Manager.
2. Select List SAS Disk Array Configuration > IBM SAS RAID Controller.

Step 3290-4

Contact your hardware service provider.

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