Problem reporting form for a system in manufacturing default configuration
Use this form to record information about a server in its manufacturing default configuration.
Collect as much of the following information as possible using either the control panel or the management console to gather the information.
| Required information | Your answers |
|---|---|
| Your name | |
| Mailing address | |
| Telephone number | |
| Fax number | |
| IBM® customer number, if available | |
| Date and time that the problem occurred | |
| Describe the problem | |
| Machine type | |
| Model | |
| Serial number | |
| Operating system, version, and release | |
| IPL type | |
| IPL mode | |
| Message ID | |
| Message text | |
| From/send program | |
| Instruction number | |
| To/receive program | |
| Instruction number | |
| Service request number (SRN) | SRN: |
| In which mode were diagnostics run? | |
| ___ Online or ___ Stand-alone | |
| ___ Service mode or ___ concurrent mode | |
Go to the management console or the control panel and indicate whether the following lights are on.
| Control panel light | Place a check if light is on |
|---|---|
| Power On | |
| System Attention |
Go to the management console or control panel to find and record the values for functions 11 through 20. See Collecting reference codes and system information for step-by-step instructions on collecting reference codes. Use the following grid to record the characters shown on the management console or Function/Data display.
| Function | Value |
|---|---|
| 11 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 12 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 13 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 14 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 15 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 16 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 17 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 18 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 19 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 20 (if you use the control panel) | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
| 20 (if you use the HMC) | Machine type: Model: Processor feature code: IPL type: |
