IBM Technology Lifecycle Services provides world-class IT support, services and insights for multivendor data center environments—including servers, storage, networking, security and software.
IBM Technology Lifecycle Services (TLS) leverages IBM watsonx AI, analytics-driven insights and automation to provide comprehensive, proactive and predictive support capabilities for IBM Infrastructure as well as leading third-party systems and software, through alliances and partnerships. As a single point of contact across the data center, TLS helps accelerate clients’ AI and hybrid cloud journeys.
Optimize your infrastructure with technology lifecycle services
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IBM supports IBM Power, IBM Z, IBM LinuxONE and IBM Storage as well as leading third-party server and storage vendors with a range of support options and data center services to manage day-to-day needs and optimize systems health.
From installation and configuration, to end-of-life options, IBM can help you install, configure and optimize your networking infrastructure—providing premium support, identifying interdependencies and reducing the time spent on managing the network across its lifetime.
IBM supports operating systems like AIX® , IBM i, z/OS® and Linux®, as well as core enterprise software such as Microsoft, Oracle, Red Hat® and SUSE.
AI and Automation capabilities
According to an IDC white paper, a holistic data center support and services strategy includes lifecycle services to “overcome the significant barriers to maintaining and optimizing the complex, multicloud IT infrastructure necessary to support the digital business.”
TLS provides various sustainability offerings designed to help clients optimize IT resource usage, reduce carbon footprint, and meet enterprise security, industry, and regulatory requirements through secure and sustainable asset disposal, throughout the lifecycle.
TLS provides hardware-agnostic and software task-based services for a variety of projects. Services are available for special events such as relocation, physical inventory inspection and even data center operations reviews. Find out more about the project services IBM provides for your IBM Infrastructure and across the data center.
Best practices for high IT service availability include strengthening service management, tightening end-to-end execution, and leveraging data analytics techniques to enable a shift of technical support from reactive to preventative. IBM Accelerated Value Program provides clients with a dedicated team focused on proactive orchestration at a worldwide, geographic and process level. Find out more about IBM Accelerated Value Program.
Mistakes in network installation and configuration can be a considerable source of downtime. Leverage IBM Technology Lifecycle Services to install and configure your networking solution.
The High Availability Center of Competency (HACoC) taps technology and service management experts from across IBM and the industry to assess clients' IT infrastructures and delivery practices and collaborate to define the strategy and solutions needed to help them reach their availability goals.
IT support and services can be an important element in the ongoing requirements for operational resiliency. Find out how proactive support, support insights and a holistic data center support strategy can help you drive operational resiliency.