Technology Lifecycle Services

A single point of contact across the entire data center environment to accelerate your AI and hybrid cloud journeys

Need IT support?
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Your trusted support and services partner

IBM Technology Lifecycle Services offers a holistic approach to data center management with technical experts, powered by AI-driven insights, across your entire IT environment—from hardware and software to networking and security.

 Read the solution brief
Build resiliency

Increase uptime with a one-stop IT support vendor, providing preventive and proactive maintenance through trusted AI and automation capabilities.
Increase security

Protect your organization with connected infrastructure, a strategic approach to security and regulatory compliance.
Drive optimization

Harmonize your infrastructure across hardware, software, networking and security; simplify IT complexity; and position your organization for sustainable growth.
Lower costs and reduce downtime

Streamline support vendors to lower costs, reduce error resolutions and increase IT efficiency, freeing resources to focus on high-impact projects.
Supporting your IT journey
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Servers and storage 

Support for IBM Power®, IBM Z®, IBM LinuxONE, IBM Storage and third-party servers and storage.

 Explore servers and storage
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Software

Support for your IBM and third-party operating systems including SAP HANA, Microsoft, Oracle and more.

 Explore software
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Enterprise network and security

Support for IBM SAN, Cisco, Juniper, Palo Alto, F5, Checkpoint Technologies and more.

 Explore enterprise network and security

AI and automation capabilities

Using our AI and automation capabilities to offer you streamlined support services, enhancing efficiency and elevating the support experience.

 On-demand webcast: IBM TLS - Harnessing AI & Automation for Exceptional Support Services
Dashboard provides insights and recommendations based on advanced analytics across multivendor IT infrastructures.

Inventory Management

  • Reduce time spent on inventory management with automated multivendor infrastructure asset discovery, customized inventory views and exports, and support coverage and change analysis

Risks and Recommendations

  • Get ahead of potential security exposures with alerts for security vulnerabilities, IT environment risk scores and prescriptive recommendations for how to remediate potential issues

Case Metrics

  • Leverage support case history to identify patterns and hotspots impacting system availability
 Explore more
Illustration of a woman having a virtual conversation
Feature enables automated, secure communication between your systems and IBM Support.

Continuous Monitoring

  • Provides real-time issue detection and proactive support for IBM servers, storage, and select x86 manufacturers, available 24/7/365

Automated Problem Resolution

  • Automatically alerts IBM Support upon detecting a potential issue in your system
  • Resolved approximately 90% of events with automation within 2024

Easy Enablement

  • Quick setup: Access the Virtual Assistant by clicking on the blue chat bot in the bottom right corner of the IBM Support page. Ask how to turn on Call Home for your system and get started today.
 Learn more about Call Home
Chatbot provides a conversational interface to handle common inquiries, providing quick responses and reducing wait times.

Rapid Technical Support

  • Offers quick answers and guidance to common technical queries, available 24/7

Expertise-Backed Service

  • Trained by IBM support experts, leveraging the company's extensive IT knowledge base

Efficient Issue Resolution 

  • Resolved 88% of client questions related to IBM Infrastructure through self-service in 2024
  • Access the Virtual Assistant below by clicking on the blue chat bot in the bottom right corner of the IBM Support page
 Visit my support
Illustration of an agent assisting virtually
AI assistant provides recommended solutions to IBM support agents, speeding time to resolution.

AI-enhanced Customer Service

  • Utilizes WatsonX technology for real-time agent support during case resolution

Enhanced Efficiency & Accuracy

  • Provides relevant information, responses, and troubleshooting steps to optimize support agent performance

Improved Resolution Times

  • Fully correct solution recommendations by Remote Technical Support (RTS) Agent Assist resulted in average of 33% improvement in time to solution over a recent 12-month period
Dashboard provides insights and recommendations based on advanced analytics across multivendor IT infrastructures.

Inventory Management

  • Reduce time spent on inventory management with automated multivendor infrastructure asset discovery, customized inventory views and exports, and support coverage and change analysis

Risks and Recommendations

  • Get ahead of potential security exposures with alerts for security vulnerabilities, IT environment risk scores and prescriptive recommendations for how to remediate potential issues

Case Metrics

  • Leverage support case history to identify patterns and hotspots impacting system availability
 Explore more
Illustration of a woman having a virtual conversation
Feature enables automated, secure communication between your systems and IBM Support.

Continuous Monitoring

  • Provides real-time issue detection and proactive support for IBM servers, storage, and select x86 manufacturers, available 24/7/365

Automated Problem Resolution

  • Automatically alerts IBM Support upon detecting a potential issue in your system
  • Resolved approximately 90% of events with automation within 2024

Easy Enablement

  • Quick setup: Access the Virtual Assistant by clicking on the blue chat bot in the bottom right corner of the IBM Support page. Ask how to turn on Call Home for your system and get started today.
 Learn more about Call Home
Chatbot provides a conversational interface to handle common inquiries, providing quick responses and reducing wait times.

Rapid Technical Support

  • Offers quick answers and guidance to common technical queries, available 24/7

Expertise-Backed Service

  • Trained by IBM support experts, leveraging the company's extensive IT knowledge base

Efficient Issue Resolution 

  • Resolved 88% of client questions related to IBM Infrastructure through self-service in 2024
  • Access the Virtual Assistant below by clicking on the blue chat bot in the bottom right corner of the IBM Support page
 Visit my support
Illustration of an agent assisting virtually
AI assistant provides recommended solutions to IBM support agents, speeding time to resolution.

AI-enhanced Customer Service

  • Utilizes WatsonX technology for real-time agent support during case resolution

Enhanced Efficiency & Accuracy

  • Provides relevant information, responses, and troubleshooting steps to optimize support agent performance

Improved Resolution Times

  • Fully correct solution recommendations by Remote Technical Support (RTS) Agent Assist resulted in average of 33% improvement in time to solution over a recent 12-month period

By the numbers

13K

Global team of 13k support specialist that hold 5k certifications in total.

 140

IBM provides access to a high level of technicians in more than 140 countries and 40 languages.

 11K

Supported IBM and other OEM hardware and software product types.

 35+

years experience providing multivendor maintenance and support.

What our clients are saying

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Significantly reduces the burden on IT operations

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Maintains reliability and security of IT infrastructure

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Reduces complexity and improves clarity and visibility into enterprise networking

Discover the role that IBM Support Insights and IBM Managed Maintenance Solution for Network and Security played for this municipality.
Take the next step

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations. Schedule a 30-minute, no-cost strategy session today.