Technology Lifecycle Services

IBM Technology Lifecycle Services provides world-class IT support, services and insights for multivendor data center environments—including servers, storage, networking, security and software.

IBM Technology Lifecycle Services (TLS) leverages IBM watsonx AI, analytics-driven insights and automation to provide comprehensive, proactive and predictive support capabilities for IBM Infrastructure as well as leading third-party systems and software, through alliances and partnerships. As a single point of contact across the data center, TLS helps accelerate clients’ AI and hybrid cloud journeys.

Optimize your infrastructure with technology lifecycle services

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3 reasons why the right infrastructure support is essential for AI

Benefits

High availability and security

Leverage predictive analytics and a dedicated technical account manager to manage and mitigate IT problems before those problems threaten business continuity.

Cost savings

Consolidate support vendors to drive cost savings, free up your IT team for strategic projects and reduce vendor management.

Support simplification

Streamline support with data center support consolidation to reduce time spent managing contracts and vendors. Leverage IT services to let IBM manage your day-to-day data center needs.

What we do

Infrastructure support

Leverage IBM to support your IBM Power^®, IBM^® Z^®, IBM LinuxONE, IBM Storage and multivendor infrastructure.

IBM Expert Care

IBM Support Services for Multivendor Server, Storage, Network and Security

Project and premium services

Build a customized support strategy with premium services to drive consistency and reduce downtime in your data center.

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Support insights

Insights and analytics provide headlights into support gaps, interoperability and security issues, inventory and more.

IBM Support Insights

Service Extensions

Maintain support for your IBM Power, IBM Z, LinuxONE and Storage products while you plan for your next upgrade with a service extension.

IBM Hardware Support Extension

IBM Software Service Extension

Integrated data center support

Take advantage of IBM support across your data center to drive lower costs and reduce downtime.

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What we support

Servers and storage

IBM supports IBM Power, IBM Z, IBM LinuxONE and IBM Storage as well as leading third-party server and storage vendors with a range of support options and data center services to manage day-to-day needs and optimize systems health.

Enterprise networking and security

From installation and configuration, to end-of-life options, IBM can help you install, configure and optimize your networking infrastructure—providing premium support, identifying interdependencies and reducing the time spent on managing the network across its lifetime.

Software

IBM supports operating systems like AIX® , IBM i, z/OS® and Linux®, as well as core enterprise software such as Microsoft, Oracle, Red Hat® and SUSE.

Who we support

Servers and Storage

IBM Power
IBM Z
IBM LinuxONE
Dell
Fujitsu
HPE
Lenovo
Oracle
Supermicro
IBM Storage
Dell EMC
Hitachi
Pure Storage
NetApp

Networking and Security

IBM SAN
Cisco Systems
Juniper Networks
Palo Alto Networks
Check Point Software Technologies
F5
Fortinet

Software

AIX
IBM i
z/OS
Linux
Red Hat
Microsoft
Oracle
SUSE

Is your infrastructure AI-ready?

IT support and services help datacenters overcome the complexities of AI adoption, from deployment to decommissioning, ensuring a smooth transition to AI-infused operations and unlocking the benefits of AI for their business. IBM TLS can assist the upgrade of data centers to be AI-ready, leveraging technical expertise across 140+ counties and a robust global supply chain and logistics network to meet the unique demands of high-intensity AI workloads for IBM products and various OEMs, at scale.

Advise: Evaluation and planning

Design, plan, deploy, and implement client’s infrastructure strategy for AI, hybrid cloud, security compliance regulations, cyber resiliency, data integration, IT automation, and others.

Build: Implementation and deployment

Count on TLS to build the solution. That means installation and de-installation services, as well as deployment and configuration services.

Support: GPU’s and networking

Streamline support with data center support consolidation to reduce time spent managing contracts and vendors. Leverage IT services to let IBM manage your day-to-day data center needs.

Operate: Day to day data center operations

Customize the services you most need to complement your IT staff’s management of the data center, providing assurance that new IT initiatives won’t be impeded by the day-to-day management tasks.

Optimize: Availability and efficiency

Maintain resiliency and optimize the data center, through regular health checks to mitigate security and performance risks, while ensuring existing solutions are sustainable and disposal processes follow industry regulations.

AI and Automation capabilities

Next-gen support

Call home

Virtual assistant

Agent assist

Support Insights

Premium services

According to an IDC white paper, a holistic data center support and services strategy includes lifecycle services to “overcome the significant barriers to maintaining and optimizing the complex, multicloud IT infrastructure necessary to support the digital business.”

Find out more about infrastructure services offerings

Sustainable solutions from deployment to disposal

TLS provides various sustainability offerings designed to help clients optimize IT resource usage, reduce carbon footprint, and meet enterprise security, industry, and regulatory requirements through secure and sustainable asset disposal, throughout the lifecycle.

Task-based services for your data center

TLS provides hardware-agnostic and software task-based services for a variety of projects. Services are available for special events such as relocation, physical inventory inspection and even data center operations reviews. Find out more about the project services IBM provides for your IBM Infrastructure and across the data center.

Data center orchestration and management

Best practices for high IT service availability include strengthening service management, tightening end-to-end execution, and leveraging data analytics techniques to enable a shift of technical support from reactive to preventative. IBM Accelerated Value Program provides clients with a dedicated team focused on proactive orchestration at a worldwide, geographic and process level. Find out more about IBM Accelerated Value Program.

Networking deployment and performance

Mistakes in network installation and configuration can be a considerable source of downtime. Leverage IBM Technology Lifecycle Services to install and configure your networking solution.

IT service availability and resiliency assessment

The High Availability Center of Competency (HACoC) taps technology and service management experts from across IBM and the industry to assess clients' IT infrastructures and delivery practices and collaborate to define the strategy and solutions needed to help them reach their availability goals.

Operational resiliency

IT support and services can be an important element in the ongoing requirements for operational resiliency. Find out how proactive support, support insights and a holistic data center support strategy can help you drive operational resiliency.

References

Santander

See the benefits that Santander is achieving with IBM Managed Maintenance Solution for Network and Security.

City of Kamloops

Discover the role that IBM Support Insights and IBM Managed Maintenance Solution for Network and Security played for this municipality.

BDA - Die Arbeitgeber

Find out about the end-to-end Cisco support and services solution that IBM implemented for BDA.

Josefs-Gesellschaft

Read about how Josefs-Gesellschaft partners with IBM for Cisco support.

Technical University of Munich

Explore how IBM provided reliable support and maintenance on IBM Storage and IBM Power for the Technical University of Munich.

Dekra

Learn how IBM designed, implemented, supported, and optimized an end-to-end solution for Dekra.

Take the next step

Our IBM experts are ready to help you make the most of single-source managed services for your technology and business operations. Schedule a 30-minute, no-cost strategy session today.