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Unlock efficiency and supercharge your agents with generative AI. Faced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. With AI for customer service, IBM Consulting® helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability.
Companies are moving ahead of their competitors by using IBM® to implement responsive contact centers that incorporate generative AI from any technology partner. Combined with streamlined field and front-line service strategies, IBM Consulting is a customer service consultant that helps companies rethink their customer service strategy. IBM Consulting re-engineers customer service processes and adapts technology to support any customer from anywhere, at any time.
See how your telco business can drive ROI across customer service with IBM watsonx™ Assistant
average uplift in revenue through enhanced digital engagement.¹
increase in customer satisfaction levels, higher than competitors.¹
accuracy rate for automated customer service answers with watsonx Assistant.2
We empower organizations to enable seamless experiences across their digital channels with a hybrid cloud strategy that works for them. Through our expansive ecosystem of partners, IBM helps companies modernize contact centers through integrating AI-powered tools to automate tasks, enhance personalization, and improve agent productivity, all of which lead to increased customer satisfaction.
We help organizations drive efficiencies, reduce costs, and increase customer satisfaction by stitching together the technology and talent needed to implement AI intelligent workflows that reduce or eliminate tasks or entirely in your contact center.
We propel organizations to scale customer care and services to their field and front-line staff, helping our clients adopt technology across all service functions, enabling improved prediction and prevention of adverse service events.
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Footnotes
1 MOL Group case study, IBM
2 Bradesco client story, IBM