IBM Client Relationship Agreement (CRA)
Agreement for Exchange of Confidential Information
Attachment for Support and Maintenance of IBM Security Products
Managed Security Services General Provisions
International Program License Agreements (IPLA)
Third Party End User License Agreements (EULA)
Agreement for Exchange of Confidential Information
Note: The IBM Agreement for the Exchange of Confidential Information provides the terms that apply when one of us discloses confidential information to the other.
Agreement for Exchange of Confidential Information (Z125-4322)
Attachment for Support and Maintenance of IBM Security Products
Attachment for Support and Maintenance of IBM Security Products (Z125-8498) (24KB)
Managed Security Services General Provisions - Services Description
Managed Security Services General Provisions - Services Description (I126-8484-EN-05) (178KB)
MSS Portal, Security Services Contacts, Security Reporting & SLA (I126-7787-EN-01) (200KB)
Universal Log Agent Implementation for Log Management and Alerting (I126-7788-EN-01) (147KB)
Security Intelligence (I126-7789-EN-01) (132KB)
Out-of-Band Access (I126-7790-EN-01) (135KB)
On-site Aggregator Implementation, Configuration and Management (I126-7791-EN-01) (150KB)
Log Management and Alerting Activation (I126-7792-EN-01) (191KB)
Event Collector Implementation, Configuration and Management (I126-7793-EN-01) (171KB)
Standard Services Deployment and Activation (I126-7794-EN-02) (207KB)
Agent Policy Management (I126-7795-EN-02) (152KB)
Automated Analysis, Threat Analyst Monitoring and Notification (I126-7796-EN-01) (171KB)
Intelligent Security Monitoring & Intelligent Log Management (I126-7800-EN-01) (177KB)
MSS - Server Workload Protection (I126-7960-EN-01) (201KB)
Services Descriptions
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Managed Network Security Services
A consolidated group of managed security offerings restructured to provide greater flexibility and applicability to distinguished network security requirements.
Managed Network Security Services - Services Description - I126-5942-EN-04 (307KB)
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Managed Distributed Denial of Service Protection
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X-Force Red Offensive Security Testing Services
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Endpoint Managed Security on Cloud
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Managed Malware Defense
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Managed Detection and Response
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Ticket Integration Service
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Vunerability Scanning Services
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Legacy Managed Security Services
Managed Security Services offerings that are now part of MNSS and are only applicable to existing contracts sold under these terms.
- Managed Protection Services (MPS):
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Other Managed Security Services
Unique Managed Security Services offerings that are sold outside of MNSS terms.
- Infrastructure Managed Security Services:
- Hosted Managed Security Services:
Hosted Application Security Services – Pre-Production Application Scanning (Z125-8839-02) (119KB)
Hosted Application Security Services – Production Application Scanning (Z125-8840-02) (116KB)
Hosted Application Security Services – Compliance Scanning (Z125-8841-02) (109KB)
Hosted Application Security Services – Website Scanning Platform (Z126-5886) (94KB)
Hosted e-mail and Web security – express managed e-mail security (Z125-8581) (129KB)
Hosted e-mail and Web security – express managed Web security (Z125-8608) (73KB)
International Program License Agreements (IPLA)
This site contains IBM's IPLA family of license agreements and program license information documents which apply to certain IBM software announced after May, 1999. These documents are for your reference and viewing convenience. They are normally provided with IBM software in hardcopy form or are imbedded in the software in softcopy form for acceptance prior to installation of the software, or both.
Third Party End User License Agreements (EULA)
THIRD PARTY END USER LICENSE AGREEMENTS (“EULA”) ARE MANAGED AND MAINTAINED BY EACH VENDOR AND ARE IN ADDITION TO THE SPECIFIC TERMS AND CONDITIONS PROVIDED IN MANAGED SECURITY SERVICES - SERVICES DESCRIPTIONS.
As applicable, you agree to be bound by the terms and conditions set forth in the EULA(s), which are made available for review at:
Check Point Products:
https://www.checkpoint.com/support-services/software-license-agreement-limited-hardware-warranty/
Palo Alto Products:
For Juniper Products:
http://www.juniper.net/support/eula.html
For Cisco Products:
For Fortinet Products:
https://www.fortinet.com/doc/legal/EULA.pdf (PDF, 80KB)
For FireEye Products:
https://www.fireeye.com/company/legal
For Trend Micro Products:
Trend Micro - EN- ENGLISH MULTICOUNTRY - SMB-ENTERPRISE EULA (MAY 2015).pdf (95KB)
For Websense Products:
For Qualys Products:
www.qualys.com/docs/eula.pdf (182KB)
For Kali Products:
For Intel Products:
Such EULA(s) are solely between you and the third party services vendor.