Merge business and IT to automate most of the mundane tasks.

We will build trusted automated systems that will perform most of the mundane digital work. Business and IT will cease to be separate disciplines and become synergistic in definition and operation.

Why this matters for our clients and the world

Trusted automation, augmented with AI’s ability to perform more complex cognitive tasks, will transform roles in IT and business operations. Automation in new processes will increase business and IT efficiency, hence enterprise competitiveness.

The technologies and innovations that will make this possible

We will use large foundation models across multiple business and IT domains. Natural language processing (NLP) interfaces of various modalities (voice, text, video) will facilitate human-system interactions. Trustworthy automation techniques will capture predictive behavior.

How these advancements will be delivered to IBM clients and partners

An automation platform will be available that incorporates simulation and what-if reasoning to handle complex situations.