IBM Automation Roadmap
Digital labor automates business, IT, and security tasks. Advancements in generative AI and code generation will transform automation across all levels, across industries.
Automation
Roadmap
Strategic milestones
All information being released represents IBM’s current intent, is subject to change or withdrawal, and represents only goals and objectives.
You can learn more about the progress of individual items by downloading the PDF in the top right corner.
2025
Enhance automation with governance, auditability, and trust.
Digital labor will see widespread use of a trusted automation platform accessible via multiple communication modalities. We will integrate business OKRs and IT operations and use conversational AI interfaces across all aspects of applications.
Why this matters for our clients and the world
Trusted, real-time automation will lead to more tasks being automated, saving clients time in more domains (insurance, banking, retail, etc.). IT systems will correlate lost revenue with outages and proactively prioritize remediation, with explainability and what-if analysis capabilities.
The technologies and innovations that will make this possible
Foundation models over multi-modal IT and business data will provide broader prediction capabilities with interactive conversational capabilities. Sophisticated automation skills will target more industry-specific processes. We will enable counterfactual analysis for decision making and will make digital labor accessible via multiple channels (e.g., voice, text, video, mobile).
How these advancements will be delivered to IBM clients and partners
Automation with mature trust and governance frameworks and capable of performing more sophisticated interactions will be available to use with hyperscalers. The platform will deliver conversational proactive incident management capabilities.