IBM Automation Roadmap
Digital labor automates business, IT, and security tasks. Advancements in generative AI and code generation will transform automation across all levels, across industries.
Automation
Roadmap
Strategic milestones
All information being released represents IBM’s current intent, is subject to change or withdrawal, and represents only goals and objectives.
You can learn more about the progress of individual items by downloading the PDF in the top right corner.
2023
Automate strategic business processes and IT with digital labor.
Digital labor will be used in strategic business processes, with hundreds of skills and completing thousands of tasks a year. IT operation tools will be more advanced at incidence detection, triage and remediation, achieving 99.99% service level objectives.
Why this matters for our clients and the world
Digital labor performing information-centric tasks will augment people’s productivity. IT management will see improvements in service level objectives, mean time to identification and resolution of events, and cost.
The technologies and innovations that will make this possible
AI will enable digital employees to query, validate, and aggregate information, and improve worker collaborations. Human guidance combined with robotic skills and some fully automated skills will complete tasks. Predictive capabilities with AI will detect problems earlier. Better verifiability, auditability, and transparency will increase trust in automation.
How these advancements will be delivered to IBM clients and partners
Foundations of trust will be built into the automation platform, including verifiability, auditability, and transparency of automation. Automation and AI capabilities will be delivered on OpenShift and hyperscalers.