Make the technician’s job more productive

• Access your work anytime, anywhere

  IBM® Maximo® helps technicians be more productive with mobile tools, automated processes and AI-driven solutions.

  Assigned work is automatically displayed in order of priority based on business rules set by the organization. This feature means the technician can start work without waiting for prioritization decisions.

• Find asset location on a map

  IBM Maximo provides geospatial visualization and mapping capabilities on mobile devices, including indoors. Your technicians can view assets, work orders, locations and other data using the interactive map interface.

• Complete work orders with ease

  With IBM Maximo, technicians are never disconnected. Users can access and interact with the system on the go, even in areas without network connectivity. Guided workflows with AI and peer assistance put the help technicians need at their fingertips.

• Get help along the way

  Easy-to-use navigation prompts are always available to guide technicians to the next action they should take so work is executed in the right sequence.

  If a technician needs additional information like equipment manuals and historical data to complete a task, AI-enabled assistance is only a tap away. They can find information quickly and streamline both tasks and workflows.

• View recommendations

  Driven by natural language search, the manual opens to the right page to deliver answers the technician’s needs.

• Connect with an expert

  If consulting the manual doesn’t provide the information needed, it’s easy for the technician to contact an expert.

  These advanced features help technicians feel as if experienced specialists are right there with them on the job site to get their critical tasks done.

• Share what you see

  A one-on-one session enables real-time visual collaboration. The technician can use the camera on the mobile device to let the expert see exactly what the technician sees.

• Collaborate on a solution

  The expert can help the technician eliminate mistakes using augmented reality and interactive annotations to provide easy-to-understand guidance.

  Together, the technician and expert can drill down to the root cause quickly and find an immediate solution to the problem.

• View any work order conversation history

  The entire history of the expert conversation—including annotations and attached documents—is saved to a PDF document for future reference. It’s easily accessible by other technicians for both knowledge sharing and training. All asset data is also stored for future analysis.

• Report on completed work

  The technician records the parts used during the work as well as the time it took to execute each step. They can also note the total time it took to complete the work order. Each asset’s records are updated with status, work logs and readings.

  This information helps planners and schedulers estimate how much time work like this typically takes. The saved data helps supervisors more efficiently plan and assign these types of jobs in the future.