Increase automation to improve labor efficiency on customer service, network operations and field operations in order to enhance service delivery. Provide better customer experience and help enhance employee productivity.
*The results shown are calculated based on certain data and assumptions regarding possible use of watsonx Assistant, including user input, industry benchmarks, third party data, HR data from IBM Insitute of Business Value (IBV). Potential financial benefits are calculated based on the estimated value of increased productivity that can be redeployed for higher value work. The results are provided for illustrative purposes only and should not be relied upon as a guarantee or commitment of potential or actual results or benefits. The results are not based on actual data or statistical modeling,and may not be accurate or applicable to you. Actual results will vary based on your particular conditions, usage, configurations, and environment, among other factors.
Discover how to utilize AI to enhance HR for telco processes, improve employee experience and drive outcomes in areas such as skills development, employee communications and process management.