IBM watsonx Orchestrate

A comprehensive agent management platform to build and manage all your AI agents in one control plane.

Ambient video of watsonx Orchestrate UI

Overview

More agents shouldn't mean more chaos

AI agents should create value, not operational headaches. IBM watsonx Orchestrate is an agent management platform designed to help build, deploy, orchestrate, manage and govern AI agents — wherever they are built or run. 
Orchestrate everything.

All your agents, working together seamlessly.

Create total visibility.

Create a clear view of agents, owners, dependencies, activity and cost across the enterprise.

Set the rules.

Apply consistent access, policy and guardrails across agents, tools and workflows.

Control cost and risk.

Trace activity, evaluate performance and intervene before small failures become enterprise problems.

Scale what works.

Turn successful pilots into reusable, governed capabilities that can operate across business units.

Built for the leaders responsible for AI at scale

Different priorities. One platform. Helping IT, security and AI leaders scale agents with greater control. IT leaders

Reduce complexity, connect fragmented AI initiatives and give IT one place to orchestrate, govern and scale agents across the enterprise.

Information security leaders

Apply consistent controls across a growing agentic portfolio, with better visibility into access, activity, policy and risk.

AI leaders

Move faster from experimentation to production by giving teams the freedom to build while maintaining the governance and operational oversight needed to scale.

Features

Bring every agent under control

Discover, connect and orchestrate agents across your enterprise. Govern how they operate, measure performance and optimize business value.

Connect supported third-party agent environments, automatically scan for agents and bring them into the watsonx Orchestrate control plane, including agents running in environments such as Amazon Bedrock.

Screenshot of IBM watsonx Orchestrate: Discover agents

Intelligently coordinate native and external agents, tools, and workflows across the enterprise. Bring complex work together so the right agent or system can act at the right time.

Screenshot of IBM watsonx Orchestrate: Orchestrate everything feature

Understand how well agents perform using real user feedback and operational signals. Track response reliability and tool-call success to identify where agents succeed, fail, and need improvement.

Screenshot of IBM watsonx Orchestrate: Evaluate agent quality

Apply consistent access, policy, and oversight as your agent portfolio grows. Govern agents centrally instead of one environment at a time.

Screenshot of IBM watsonx Orchestrate: Govern any agent

See where agent activity is driving AI consumption with visibility into token usage and LLM calls. Track usage over time to better understand and manage the cost of your agent portfolio.

Screenshot of IBM watsonx Orchestrate: Control costs

Define and apply policies across agents, tools, and models to help keep agentic activity within enterprise requirements. Enforce controls for risks such as sensitive or personally identifiable information as work is executed.

Screenshot of IBM watsonx Orchestrate: Control risks

Visibility and control

Scale agents with confidence with the visibility and governance provided by watsonx Orchestrate’s agentic control plane.

  1. Bring distributed agents into one view
  2. Apply policy and oversight consistently
  3. Follow activity from request to results

Use cases

Start where work gets stuck

With watsonx Orchestrate, you can build whatever you want. Target high-friction work and change how your organization operates.

Customer service

Give service agents the context and tools to take action, complete work and escalate exceptions. 

  • Faster case resolution
  • Consistent service quality
  • Better context across handoffs
Explore AI agents for customer service
HR and employee service

Coordinate policy questions, onboarding, access requests and employee transactions across HR systems.

  • Faster employee support
  • Lower service center workload
  • Consistent policy application
Explore AI agents for HR
Procurement

Automate reconciliation, supplier checks, approvals and exception handling across finance and procurement.

  • Shorter processing cycles
  • Improved control and visibility
  • Fewer manual exceptions
Explore AI agents for procurement
Knowledge and content

Ground answers in the SOPs, manuals, sites and repositories teams already use, with every answer traced to its source. 

  • Faster access to knowledge
  • Answers traced to source
  • Less duplicated research
Explore AI knowledge agents

Case studies

Real work. Measurable results.

Organizations are connecting systems, coordinating complex work and turning AI into repeatable execution.

Riyadh Air
59
workstreams integrated across a growing parter ecosystem
UFC
3x
estimated increase in the volume of insights generated
Recording Academy
80%
increase in ticketing efficiency

Keep your stack. Add control.

Don’t throw away what you have. Connect and manage all your agents from one place. Introduce one control plane without forcing every workload into the same vendor environment.

Built for a heterogeneous, hybrid enterprise.

Your choice of environment
Supports multiple clouds (IBM Cloud, AWS and more) or on-premise deployment

All of your choosen AI agents
Manage all your agents from one central control plane

Built to support open standards
Connect through APIs and open standards like A2A and MCP

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Pricing

Ways to buy

IBM watsonx Orchestrate pricing scales with how you run AI—across teams, environments, and workloads. Deploy on cloud or on-premises, expand usage as demand grows, and add capabilities without disruption. With transparent, predictable pricing, you stay in control of cost and scale.

See your agent estate under control

Bring one priority workflow, or one growing area of agent sprawl. See how watsonx Orchestrate could connect, govern and scale it.

  1. Book a live demo
  2. Start free trial