Elevate service request handling with the Customer Service Process Application from IBM Consulting®, taking advantage of the IBM® Process Excellence (PEX) Value Triangle framework for enhanced efficiency.
This solution offers near real-time insights into service request resolutions, improving first contact resolution and service handling time. Service managers gain access to robust, data-driven dashboards and analytics for an in-depth view of the service lifecycle.
Deploy this platform to boost productivity, heighten customer satisfaction and proactively tackle process inefficiencies.
Key features
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