Your complete order management platform for smart, scalable and seamless commerce
Overview
The IBM Sterling® Order and Fulfillment Suite is a leading order management system (OMS) that uses generative AI and machine learning to help ensure order accuracy and boost profitability. Recognized as the industry leader in OMS by IDC and IHL analysts, it supports B2B and B2C models, serves businesses of any size and industry and integrates with various cloud providers and deployment options.
Achieve faster outcomes for innovation with composable integrations with best-in-class applications across the enterprise.
Create a new digital and physical experience for your customers with a business services architecture and an ever-expanding library of pre-built and partner-led services.
Maximize business growth and reduce costs by deploying our industry-leading software anywhere, regardless of cloud-provider or licensing model, which helps to ensure unparalleled performance, scalability and security.
Enhance inclusivity and streamline workflows with the suite’s low code or no code UI, which empowers users of all abilities to customize their experience with minimal IT dependency.
Build trust with transparent AI that learns and adapts through bidirectional feedback, providing clear insights into underlying logic and decisions.
Promote sustainable supply chain operations by optimizing environmental impact and empowering consumers to make greener choices and achieve ESG goals.
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Case studies
World Market gets to the heart of the omnichannel experience by building the foundation for its e-commerce transformation with IBM Sterling Order Management.
Pandora customers gain a personalized digital experience by optimizing e-commerce fulfillment with cloud-based order management.
Home improvement retailer hagebau drives higher customer satisfaction with an integrated order management system.
Parker Hannifin Corporation turns supply network complexity into a competitive advantage with a global orchestration framework.
Follet Corporation, a provider of educational services and products, used IBM Sterling to unify 1,200 independent online stores.
Sally Beauty Holdings implemented ship-from-store capabilities in three weeks to respond to growing DIY demand.