Boost technician efficiency and improve first-time fix rates
IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment
IDC highlights that “IBM’s offering is purpose-built for asset-intensive industries whereby FSM insights are tightly integrated with asset, inventory, and supply chain data.”
Reduce field service costs while improving execution and productivity
Inefficient practices, lack of visibility between the field and back office, and outdated paper-based processes hinder efficient field service management. These challenges can impact your bottom line and lead to increased costs, reduced data quality and lower first-time fix rates (FTFRs).
IBM Maximo Field Service Management (FSM) software optimizes operations with intelligent scheduling, smart dispatching and mobile access to asset data, all seamlessly integrated with your back-office systems. IBM Maximo FSM enables you to get the right person, with the necessary skills and tools, to the right place at the right time, to get the job done correctly the first time.
Reduce manual processes with real-time visibility into operations, enabling informed decisions and pinpointing areas for improvement.
Allocate the right resources to the right tasks at the right time to reduce delays and improve productivity.
Provide technicians with remote access to critical asset information and expert assistance so they can resolve issues quickly and efficiently.
Save money and increase profits with optimized routes, schedules and resource allocation, which help complete maintenance tasks timely and efficiently.
Enhance your field operations with Maximo Mobile
From routine service calls to remote inspections, technicians succeed or fail based on their knowledge. As assets become smarter and more connected, technicians need instant access to data and expertise. IBM Maximo® Mobile empowers teams with AI-driven insights, real-time asset history, and remote expert assistance, enhancing efficiency, accuracy, and collaboration.
Provide access to mobile-native features and AI-powered tools, so technicians have all the information they need to find solutions even in the most remote locations.
Identify small problems before they become big issues with computer vision and AI-based visual inspection.
Give a new generation of workers the information they need to do the job, including critical expert and institutional knowledge, all in the palm of their hand.
Connect and empower everyone to work more effectively, from technicians completing tasks efficiently and supervisors monitoring work assignments, to planners optimizing schedules and inventory teams gaining real-time visibility into stock levels.
What you can do
Optimize your maintenance and service scheduling
Maximo Scheduler provides a visual representation of your resources to efficiently plan and prioritize maintenance work. Automate scheduling, assign tasks and manage the workforce with precision with real-time data and analytics for optimal resource usage.
Effortlessly dispatch work to the right crews
The advanced dispatching capabilities of Maximo enable you to visualize schedules and assignments, monitor work status and adapt to last-minute labor unavailability or emergency work orders, keeping field operations running smoothly.
Optimized scheduling and dispatching
Maximo Optimizer uses AI and machine learning techniques to streamline field service management by creating efficient schedules and intelligently dispatching tasks. It forecasts resource needs, enables near real-time tracking, enhances productivity, and ensures faster, smarter service delivery.
Manage any asset, anytime, any place
Empower your technicians with geospatial mapping for route optimization and on-the-go inventory management, providing real-time visibility into spare parts, materials, and tools. Combined with streamlined inspections using digitized checklists, these capabilities boost first-time fix rates, reduce delays, enhance productivity, and ensure seamless task execution in the field.
Reduce errors with expert guidance in real time
Real-time remote assistance from experts helps technicians use the organization's collective knowledge to resolve issues quickly and efficiently while reducing errors. Experts provide remote repair support through virtual collaboration and visual annotations, offering detailed instructions and graphics to clarify complex procedures.
Case studies
