Business Automation Workflow

Automate digital workflows on premises or on cloud

IBM® Business Automation Workflow is a key capability of IBM Cloud Pak® for Business Automation. It unites information, processes and users to help you automate digital workflows on premises or on cloud. Create workflows that increase productivity, improve collaboration between teams, and gain new insight to resolve cases and drive better business outcomes.

Integrated BPM and case management

Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.

Improved customer service

Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.

Enhanced decision making

Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.

Manageable startup costs

Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.

Use case

Improve workflows with process insights

Process mining uses real event data to help improve your workflows. Visualize your as-is processes to uncover inefficiencies and the root causes behind them.

Learn about IBM® Process Mining

Client stories

First Canadian Title (FCT)

Reduced the turnaround time for new title insurance applications from 2 weeks to 15 minutes by automating process flows.

MNG Kargo

Enhanced customer satisfaction, drove investment decisions and accelerated the resolution of financial requests.

Sol Caribbean Ltd.

Streamlined approval time for major projects from weeks to one week or less through workflow automation.

Asian Paints Limited

Deployed automation to simplify and accelerate the sales process to drive revenue growth.

Take the next step

Try IBM Business Automation Workflow at no cost.

Start your 30-day trial

More ways to explore

Documentation

Community