Telcos are at an inflection point. With increasing pressures to meet customer satisfaction expectations, reduce customer churn, lower costs and increase revenues, communications service providers are exploring new telecom solutions—including traditional and generative AI.
While AI can no doubt help elevate customer experience and optimize network automation, it can also:
In short, AI for telecommunications companies can be a catalyst for digital transformation and optimization.
Read on to understand how telecommunication companies can scale AI models in a responsible and trusted way, for both enterprise and small business.
In the news: GSMA Foundry & IBM Gen AI Accelerator Pack is now available to all Communication Service Providers. Whether you’re just starting to explore Gen AI or already have a strategy in place, the Gen AI Accelerator Pack provides the perfect catalyst for success. And it is offered at no cost . Find out how you can apply on the GSMA site.
State of AI in the telecommunication industry in 2024
Telecom 2030: Dial in for a decade of opportunity
Explore real-world applications for generative AI in telecommunications companies
Summarize and analyze past customer engagements, and offer personalized interactions to increase engagement and drive revenues
Establish telecom network assurance and zero touch for end-to-end network operations
Streamline everyday, time-consuming tasks so telecom service providers have more time to handle complex issues
Deliver hyper-personalized messaging to the right customers in the right channels at scale
Quickly modernize complex, integrated applications and deliver value from day one
With MLOps and Trustworthy AI, automate data collection and model building, deployment and governance to drive trust across the AI lifecycle
Joining forces in exploration of quantum-safe cryptography and quantum computing technology
Italy’s leading telecommunications company develops an “Intelligent Automation” solution to analyze, enrich and resolve claims
French communications service provider achieves rapid innovation by scaling AI on AWS
Offering a Cloud Garden for enterprises with IBM Cloud Pak® and Red Hat® OpenShift® solutions
Transforming B2B with AI and automation in the telecommunications industry
Turning customer experience conversations into usable data with AI
From call center optimization to personalized recommendations, read some of the ways AI can change the way telcos serve customers
Explore what the telecommunications landscape might look like in 2030, in this survey of more than 1,800 telecom executives in 23 countries
Learn how telecom operators must rethink their connectivity use to create business value with the advancement of 5G
In this blog, read about generative AI's potential applications for enhancing network operations
A careful strategy for integrating gen AI into the telecom operations domain, where operational efficiencies and accuracy are paramount.
Don’t miss this opportunity to transform your telco business with AI. Apply for the Gen AI Accelerator Pack today and discover a future-proof path to growth and success.
Explore how communications service providers can use generative AI to reimagine customer experience
Learn why making the right investments in AI could deliver a strategic advantage that pays massive dividends