Backed by the power of innovative AI for customer care, IBM is completely re-imagining the call center experience.
With all new capabilities, the IBM AI for Customer Care portfolio is helping organizations automate much of the journey leading up to and during call center interactions to improve time to resolution, customer satisfaction, and cost savings by deploying service agents where they are most needed.
During this live presentation with a Q&A session, you'll be joined by peers as well as IBM experts to discuss:
- How to resolve calls without human interaction and transfer seamlessly to the right agent when needed
- Optimizing operations and spotting trends with contact center insights
- Transcribing live or recorded audio with speech services for analysis to uncover critical insights
- Extracting insights from documents and interactions to put the power of your whole team behind every agent