Just like your customers expect a great experience, so do your employees. Do you have the omni-channel, self-service capabilities that they need to efficiently do their job? Backed by the power of innovative AI for customer care, IBM is completely re-imagining the internal customer experience.
With all new capabilities, the IBM AI for Customer Care portfolio is helping organizations automate and optimize much of the internal customer experience for employees. Empower employees with self-service that reduces manual labor and time to resolution for internal problems, enables them to focus on higher value work.
During this live presentation with a Q&A session, you'll be joined by peers as well as IBM experts to discuss:
- Empowering your employees to self-serve and answer questions digitally
- How to optimize HR processes with AI
- How to improve your Service (IT and HR) Customer Care
- Creating a consistent experience for employees no matter the channel they choose