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 IBM at Dreamforce
See you next year, October 2025 in San Francisco!
Learn more Read The State of Salesforce
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Hands-on AI knowledge
 

This past September, we took over Dreamforce National Park, proudly showcasing how we help clients get real value from AI and automation.

IBM stood beside Salesforce and its new direction with Agentforce as the only strategic partner named both an Agentforce Partner Network member and an Agentforce top technology partner. We’re ready to help our customers move beyond productivity gains to business model innovation with autonomous agents.

Our customer, MOL Group, was recognized alongside IBM with a 2024 Partner Innovation Award in the Data Cloud category. MOL Group continues to find new generative AI applications that delight customers and drive increased revenues.

 Learn how MOL built a digital platform to fuel customer loyalty
What's new
IBM and Salesforce
See the latest announcement from the Salesforce and IBM partnership

State of Salesforce 2024–25

IBM launched its 13th annual State of Salesforce report revealing three key priorities that differentiate leading companies around data, AI and partnerships.

     Watch: From ROI to reinvention (0:50) Read the report
    Replay our 2024 Dreamforce sessions IBM presented more than 20 sessions during three days of Dreamforce—stream them on-demand on Salesforce+ 6 Hard Truths to AI Adoption

    Hear candid discussion from early adopter clients about the realities of enterprise AI adoption, ethics, impacts on people and culture and the importance of executive leadership.

         Watch the session     Drive Growth and Loyalty with AI, Data and Partners

    Learn how oil and gas giant MOL Group teamed up with IBM to increase revenue and customer loyalty through the power of data cloud and AI.

         Watch the session     Tech Companies Are Changing How Work Gets Done with Slack

    Learn how tech leaders transform work by bringing their people, workflows, apps, customer data and AI into a single work operating system.

         Watch the session
    Webinar events

    Can’t wait for more great content? Register now to join us for two upcoming webinars. If you can't make the scheduled time, register and we’ll send you a link to the on-demand replay once it's available.

         Actioning Data, AI and Partners: The State of Salesforce Insights Service Transformation with Customer Care
    Areas of expertise
    Data, AI and automation

    Explore generative AI to maximize experiences, decision-making and business value.

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    Sales and commerce transformation

    Subscription centricity: Learn 5 tips for designing diverse, recurring revenue models.

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    Marketing transformation and CDP

    Learn how a Customer Data Platform (CDP) plus Salesforce helps marketers deliver personalized customer experiences.

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    Service and experience transformation

    Discover how modernizing service operations drives value and unlocks new revenue streams.

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    Slack digital HQs

    Read how IT can deliver business transformation, increase productivity and drive innovation across every department.

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    MuleSoft and integrations

    Learn how the relationship between IBM and MuleSoft is resulting in a digital foundation for future growth.

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    Industry expertise
    3 imperatives to an experience-led approach to clean energy

    The three-pronged approach utilities can take for clean energy program modernization that helps them adapt to changing regulations and customer expectations.
    Recording Academy: Transforming the nominee and member experience

    The academy of music professionals, famous for its GRAMMY awards, turned to IBM to migrate its legacy CRM database to a cloud-based solution.
    Salesforce: Uniting IBM’s own client, partner and employee experiences

    Pioneering a digitized, streamlined, service-focused platform that could consolidate our infrastructure and reduce complexity.
    MOL Group: Remaking the service station experience

    Eastern Europe’s largest integrated oil and gas company builds a digital marketing platform to fuel revenue growth and customer loyalty.
    Energy giant Shell eyes net-zero emissions

    Building a digital platform to enable decarbonization through operational excellence, safety and sustainability in mining.
    CaixaBank creates reliable and accessible digital service channels

    Modernizing the call center experience by incorporating AI, including IBM Watson agent-facing chatbots through omnichannel operations.