Sending a two-way SMS message using a client gateway
Learn about the basic two-way messaging function that is supported for clients who do not need additional technical integration with the SMS Campaign Manager.
How it works
Mobile Terminated (MT) messages are handled by the client leveraging the Acoustic Exchange platform to send SMS messages from the Acoustic Campaign platform. See Use Acoustic Campaign to Send SMS Messages using the Client SMS Gateway for more information.
Mobile Originated (MO) messages are handled by the client who makes direct API calls into Acoustic Campaign. This includes adding/updating contact record, applying consent, and submitting delivery notification.
Feature support
- Active accounts in Acoustic Campaign and Acoustic Exchange
- Text to Join SMS program in the SMS Campaign Manager
The following table captures all two-way messaging that is currently supported with the SMS Campaign Manager, as well as possible support via integration with third-party SMS gateways.
| Features | SMS Campaign Manager | Third-party (client) SMS gateway |
|---|---|---|
| Predefined SMS Program templates | ||
| Text to Join | Y | Y |
| Text for Info | Y | N |
| Text for Email | Y | N |
| Competition | Y | N |
| Voting | Y | N |
| Multi-step | Y | N |
| External API | Y | N |
| SMS Opt-in / Opt-out | Y | Y |
| Build SMS database | Y | Y |
| Double opt-in via virtual SMS MO | Y | N |
| SMS Universal Behaviors | ||
| Incoming messages | Y | Y |
| Sent messages | Y | Y |
| Multi-step messages | Y | N |